Customer Experience Success Designer Jobs

Create and maintain internal process documentation and training materials to facilitate ongoing team knowledge and resource management.

Knowledge or experience with project-based experiential learning or higher education;

2+ years in a client/customer-facing role (account management, customer success, sales, etc.);

Experience and success working with remote teams.

Work closely with clients and their assigned Account Manager to ensure services exceed expectations and actively identify areas for improvement;

Be process and detail-oriented, creative, and with strong analytical skills;

2+ years in a client/customer-facing role (account management, customer success, sales, etc.);

Be process and detail-oriented, creative, and with strong analytical skills;

Connect personally and professionally with our company values;

Possess an entrepreneurial spirit with a desire to work in a fast-paced startup environment;

Have the ability to consistently deliver exceptional results on demanding timelines and coordinate multiple projects simultaneously;

Have a hunger and willingness to learn and adapt as Riipen the experiential learning landscape evolves.

Minimum of 5 years of related industry experience

Create concept-driven designs that can stretch across our Seller Community, Support Center, and more

Partner with cross-functional teams to develop engaging visual concepts that align with our brand identity and resonate with our target audience

Portfolio showcasing a diverse range of design projects

Expertise in typography, composition, colour, layout, design thinking, and content strategy with the ability to define, build, and differentiate brands

Expertise in Adobe Creative Suite and Figma

Other projects assigned by management or as needed

You have 3+ years of support operations experience managing support KPIs such as CSAT.

You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.

You know how to present complex information clearly and concisely with strong written, verbal, and visual communication skills.

You are well-organized and attentive to detail, with impeccable follow-up and follow-through capabilities.

Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously

Conceive, build, and present high-quality interactive experiences that engage customer stakeholders and help drive business value to customers

5+ years applied in service and/or success motion experience design

Create graphics and presentations paying equal attention to layout and functional integration

Work with organizational representatives to finalize designs based on concepts and prototyping techniques to gain early feedback from customers

Facilitate design thinking sessions using discovery, analysis, and ideation techniques that explore a wide range of possibilities

Ability to create high-fidelity prototypes and layouts for design reviews and feedback loops