Visual Designer, Customer Success

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Square is looking for a Visual Designer to join our award-winning Customer Success team. As a Visual Designer, you’ll collaborate to create smart and creative solutions that help tell Square’s story and educate merchants about how they can run and grow their business with Square.

Our team exists to tell the best possible stories of our brand, products, and ecosystem, so that our sellers can empower their businesses to excel and grow. You will report to the Global Lead of Customer Empowerment.

You Will:

• Partner with cross-functional teams to develop engaging visual concepts that align with our brand identity and resonate with our target audience
• Create concept-driven designs that can stretch across our Seller Community, Support Center, and more

Qualifications

You Have:

• Expertise in typography, composition, colour, layout, design thinking, and content strategy with the ability to define, build, and differentiate brands
• Understanding of today's creative landscape and trends within the design industry
• Portfolio showcasing a diverse range of design projects
• Minimum of 5 years of related industry experience
• Expertise in Adobe Creative Suite and Figma
• Build upon brand and campaign systems
• Iterative design process
• General understanding of design in motion
• An eye for cohesive visuals across fields like photography, illustration, and motion

Additional Information

Perks

We want you to be well and thrive. Our global benefits package includes:

• Learning and Development resources
• Wellness perks
• Employee Stock Purchase Program
• Retirement Plans
• Healthcare coverage
• Paid parental leave
• Paid time off

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.