Product Designer, Scotiabank Jobs

Requisition ID: 180655

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Our Digital team at Scotiabank is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.

Do you want to help us reinvent how people bank? At Scotiabank, we are passionate about transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

About The Role

The Scotia Payments, Advice and Rewards Journey is looking for a Product Designer. Our mandate is to reinvent discovery and onboarding experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they choose to bank with us. We’re looking for a designer to join the team and bring their talent to own and create the experiences for our exciting upcoming initiatives. Work with us to define the future of money movement, help grow our customers’ financial health and an engaging rewards experience at Scotiabank.

Is this role right for you?

• You will engage with developers, business, and quality assurance analysts to understand our platform's capabilities, communicate design specifications, and verify implemented designs.
• You will produce compelling visual deliverables to illustrate desired customer experiences and provide detailed specifications for software developers.
• You will participate and influence the design decisions for banking digital experiences that touch millions of our customers every day.
• You will partner and collaborate with key players across Scotia Digital including product management, engineering, analytics, as well as within the Design Community of Practice (Marketing, Research, Accessibility, Content, Service Design) to ensure that the group is aligned and engaged to deliver results supporting our business goals.
• You will consider customers interactions and journeys and act as an advocate for their constant improvement through accessible and inclusive design principles and implementation.
• You will be an active participant in our design community by providing feedback to your fellow Designers.
• You will support and communicate with your scrum team partners (product managers, engineers, business lines) through the conception, build and release of software features.
• You will understand our customers motivations and needs, leveraging rigorous design research and usability principles along with your intuitive design sense.
• You will provide feedback and coaching to other Designers at different levels of experience.
• You will be responsible for synthesizing research outcomes into viable product experiences by defining the scope and needs of customer testing, engaging help from our design research team and ensure that insights are reflected as part of your design work.
• You will perform in an open environment, striving to be persuasive and engaging while being self- driven.
• You will drive Lean/agile UX approaches pervasively throughout the product lifecycle; helping designers to become the collaborative glue that facilitates decisions across the dimensions of value, usability, and feasibility.

Do you have the skills that will enable you to succeed in this role?

• A high level of technical acuity with a thorough understanding of front-end technologies and will factor it into your work limitations and constraints knowing when to push boundaries.
• A positive and resilient personality with a growth mentality. You must be able to embrace feedback and have a desire for continuous improvement.
• Ability to communicate concepts, ideas and strategies using rapid visual design techniques.
• We are looking for a fast learner who has an appetite to uncover what’s behind both, simple and complex financial solutions.
• Experience or background in FinTechs or other financial related product fields.
• Expertise in the use of digital design and prototyping tools such as Figma, and/or Adobe Creative Suite, etc.
• A minimum of 2 + years of experience designing responsive web and/or native mobile software applications.
• Understanding of Human-centred Design practices, including Design thinking methodologies, research, and user testing protocols, as well as Agile frameworks.
• Ability to plot and map a user journey from product discovery through enrollment, down multiple engagement routes and through to journey completion.
• A portfolio of work (professional and/or personal) which presents the story of projects you have worked on, your role, and examples of your problem-solving methods from low-fidelity sketches to detailed designs.
• Ability to work within the constraints of a Design System with flexibility, and a desire to push existing standards to the next level by contributing back to our Design System library.

What's in it for you?

• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Work arrangements: Remote/ Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.