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Customer Success Business Analyst Jobs

Business Technology Customer Experience Analyst
By ATCO At Edmonton, Alberta, Canada
Experience in vendor contract management and negotiation.
Manage the transition of customer requirements into operationally supported solutions.
ITIL certification or equivalent work experience preferred.
Oversee implementation and governance of technology solutions with Managed Service Provider and Technology Vendors.
Coordinate with Managed Service Provider and Technology Vendors for technology implementations.
Coach and mentor less experienced team members.
Customer Business Manager Jobs
By Beiersdorf At Montreal, Quebec, Canada
Experience, skills and competencies that lend themselves to this role
Manage and optimize trade spend
Demonstrated track record of growth with 5+ years of similar experience at a consumer products company (preferably in HABA)
Strong presentation and communication (written and verbal) skills
Excellent interpersonal skills; collaborative approach to dealing with multiple contacts
AC Nielsen (and related data) skills and excellent analytical skills
Business Analyst (Customer Care)-Hybrid
By Beyond Bilingual Inc. At Brampton, Ontario, Canada
Execute plans and contribute to Lean processes. Communicate to peers and senior management as needed.
Full Benefits on the first day of employment includes dental; health and HCSA but no pension plan.
Develop/update Knowledge Sharing Documents, standard operating procedures and other reports as assigned pertaining to the Customer Care Department.
3-5 years of relevant work experience
Must have Strong SAP (S4/Hana) knowledge and Service Cloud.
Superior EDI and technical skills.
Business Analyst, Payments (Presto) Customer Channels
By Metrolinx At Ontario, Canada
Experience with content management systems preferred. Some technical knowledge or education around CSS, HTML, and JavaScript would be an asset.
Support content management and tagging of PRESTO digital platforms
Proven experience as a Business Analyst or similar role in digital projects, preferably in website and mobile app development
Interpersonal, oral/written/presentation communications skills to document and present business needs, specifications, reports, project documents, and implementation plans
Experience successfully deploying technology solutions in the transport or construction industry is an asset
Act as the Lead Subject Matter expert on digital asset analytics tools such as Firebase and Google Analytics
Customer Success Analyst Jobs
By Dialogue At Montréal-Ouest, Quebec, Canada
Reputation for being highly organized and detail-oriented, with excellent time management skills
Maintaining relationships with clients by offering scalable account support to ensure an optimal cost-to-revenue ratio
A fully funded benefits plan, including a wellness reimbursement program
An optional parental benefits program
Understanding and managing small and midsize business related operations to gain efficiencies and continuously improve processes
Managing renewal processes to apply an adequate repricing strategy (updating agreements, managing Salesforce opportunities, etc.)
Customer Business Manager Jobs
By Beiersdorf At Calgary, Alberta, Canada
Experience, skills and competencies that lend themselves to this role
Manage and optimize trade spend
Demonstrated track record of growth with 5+ years of similar experience at a consumer products company (preferably in HABA)
Strong presentation and communication (written and verbal) skills
Excellent interpersonal skills; collaborative approach to dealing with multiple contacts
AC Nielsen (and related data) skills and excellent analytical skills
Customer Success Analyst Jobs
By Lever Middleware Test Company 2 At Toronto, Ontario, Canada

Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We ...

Senior Customer Success Operations Analyst (Gainsight Admin)
By GitLab At Canada
Progressive experience in program management and/or operations
Excellent problem solving, project management, interpersonal and organizational skills
Change management — Manage the rollout of processes, including thoughtful timing
Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and OKR management
Upkeep — Manage mapping and documentation of customer success processes
Extensive experience supporting Customer Success
Business Analyst, Customer Info System
By City of Ottawa At Ottawa, Ontario, Canada
Fleet Management Information Systems (FMIS)
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Communicate effectively with users, managers, financial and IT staff and system suppliers
Strong interpersonal skills and teaching skills
Excellent oral and written communication skills
Customer Business Analyst - Impulse Channel
By Ferrero At Toronto, Ontario, Canada
Superior Microsoft Excel skills with analytical abilities and a focus on detail/accuracy
At least 2 years of analytics experience; CPG experience is a plus
Ability to prioritize, meet deadlines & manage requests from multiple stakeholders
Develop and present insights garnered from analyses for internal and external (customer) use
Evolve and maintain volume, trade, and market performance reporting tools
Provide input regarding predicted effectiveness of promotional scenarios and impact to sales forecast
Customer Success Manager, Grammarly Business (East Coast)
By Grammarly At Toronto, Ontario, Canada
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Customer Success Operations Specialist/Analyst
By ClickJobs.io At Winnipeg, Manitoba, Canada
1-3 years of experience in either Finance/Accounting, Statistics, or Business Analysis
Complete benefits package for full time team members; includes extended health, dental, vision care, life insurance, disability coverage
Performing data gathering and analysis across all customer experience teams to provide key insights toward and recommendations to drive organizational goals
Experience with data analysis, interpretation, and visualization, and be comfortable working with large data sets
Strong communication and interpersonal skills
Experience building reports and dashboards using PowerBI or similar program experience would be an asset