Product Manager, Core Products

About TapClicks

TapClicks is a SaaS leader in Reporting & Analytics, ETL, and Marketing Operations solutions for the largest marketing agencies and media companies in the world. TapClicks is an end-to-end marketing operations platform that allows companies to streamline their marketing operations, manage and optimize campaigns, and report progress. TapClicks products are used by over 400,000 customers globally. Founded in 2015, TapClicks is headquartered in Silicon Valley, and has offices in San Jose, Boston, London, Hyderabad, and Montreal.

About the role

As Product Manager over Data Products, you will be responsible for ensuring quality of critical data-related features and products for our customers. You will be seen as subject matter expert in regards to these features and products including our Channels, Calculations, Margin / Markup, Data Exporter, Smart Campaigns, and other features. This role will require you to own the roadmap for each of these features and products so that the TapClicks offering is best-in-class.

This is a fast-paced role that comes with influence, autonomy, and the opportunity to be a core contributing member of the organization. You will be working directly with internal teams, key data partners, and major VIP customers.

The ideal candidate is skilled with identifying pain points and providing strategies to resolve those pain points. The candidate must be clear in defining requirements, comfortable with technical discussions regarding data, and able to keep track of multiple projects simultaneously.

To be effective, the candidate will need to effectively communicate with customers, internal stakeholders and executives. They should also have project management skills to lead the entire process.

Why We Need You!

We’re looking for a versatile person who demonstrates the following:

• Experience working directly with data platforms and ETL tools is a major plus
• Ability to build empathy with users to create meaningful experiences
• An understanding of how to use product analytics and user feedback to guide decisions
• Ability to proactively take ownership of delivering solutions
• Collaborate with and influence product, design, & engineering teams

Job Responsibilities

• Communicate directly with customers to understand their needs and pain points
• Maintain inbound client requests
• Propose strategies to make improvements on the quality of our data-related features and products based on market trends and competitive analysis
• Act as subject matter expert for internal / external teams in regards to strategic integrations
• Maintain internal documentation
• Draft requirements & specification documents
• Play a critical role on the product team
• Work closely with Engineering and Support to mitigate customer bug reports
• Present regular project updates to the executive team and customer facing teams

KPI’s for this role

• Review inbound requests in a timely manner
• Respond to cross-department inquiries in a timely manner
• Deliver collateral to requesting departments
• Decrease the number of feature enhancement requests for data-related features and products
• Decrease number of bug tickets reports for data-related features and products
• Present strategic plans and foster discussions with executive team

Technical Competencies

• Experience with analytics, reporting, data visualizations, etc. is a plus
• Experience working within the Strategic Products is preferred
• Experience with Product Mgmt Tools: Jira, Productboard, etc
• Experience working with data platforms and ETL tools is preferred

Non-Technical Competencies

• Excellent verbal and written communicator
• Ability to proactively take ownership of and delivering solutions
• Comfortable speaking to customers and internal stakeholders alike
• Ability to build empathy with users to generate feature ideas
• Collaborate with and influence engineering
• Organized planner

Other Requirements

• Prior experience as a Business Analyst / Product Manager required (3+ yrs)