Product Manager, Orders Core

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Orders team oversees the platform that powers all sales and order management at Square. One of the big areas of Orders is Order Management, a team that focuses on powering all forms of commerce through expanded product offerings such as combos and packages, more sales channels (i.e self-serve ordering, buy online pickup in store, 3rd party delivery, forex) and new types of orders (i.e subscriptions, deposits). This means helping sellers increase their sales via new revenue streams.

The Orders API is central to all seller business operations. This is our flagship platform product that enables sellers to support new forms of commerce by an ever-evolving API. Our Orders API is used by first party teams at Square such as restaurants, appointments, retail and by 3rd party developers, who want to allow new functionality to sellers across all products. As a PM in the Orders Core team, you will lead the Product Strategy, Design and execution for the Orders API and ensure sellers and 1st and 3rd party developers to develop more lines of business. You will influence Square's core business, with Orders serving as the linchpin for all commerce activities. You will create an flexible, scalable, reliable and seller-centric platform that is easy to use by any developer. This means understanding the general needs that all small and medium businesses have, but also understanding the main developer needs within and outside of Square. You will work through technical, product, and platform challenges, and the opportunity building for all of Square's markets. You'll collaborate with nearly every team at Square, and have a chance to think about the multi-year roadmap for space to guide long-term impact.

As the Product Manager for our Orders Core team, you will report to the current Order Management Product Lead. You will oversee all features and solutions needed to help Square Sellers consume the Orders API for their commerce. This includes ownership of the Roadmap for 1st party teams and 3rd party developers. You will advocate for the voice of our sellers, buyers, and developers to provide global order management experiences that are not just reliable, scalable, and secure, but are a competitive advantage for Square and delightful to use. This is a visible role that provides an opportunity to oversee one of the most recognizable parts of Square's omni-channel commerce solution.

Join us and help promote the next generation of commerce formats.

You Will:

• Guide the creation of reusable platform solutions that are delightful, scalable, and remarkable
• Represent the team with partners and senior company leaders to align resources and prioritzation
• Work with engineering, design, and QA to foster team dynamics
• Use feedback from sellers, buyers, and developers to enhance our Orders API, allowing new commerce formats, be more scalable and reliable, and better able to handle the new ways buyers want to order in 2023+
• Lead product strategy, planning, scoping, and prioritization of projects to achieve all of our goals. You will outline entire roadmaps and project requirements, goals, and constraints
• Determine features, write product and technical specs, organize user studies, help write test plans and manage the backlog

Qualifications

You Have:

• Excellent at cross team communication, coordination and project prioritization
• Experience building platform products (Commerce products) - including experience working on API-based products; experience in the e-commerce/retail/payments industry or working on global products is desirable
• 5+ years of product management experience or equivalent; prior experience as an engineer or solutions architect is desirable
• Experience with Square's mission, with new technology and for solving complex problems
• Product strategy knowledge and product sense delivered with powerful written artifacts
• A work style that uses data to make informed decisions
• Deep seller empathy and the ability to work with design to distill seller-facing use cases into remarkable features
• Cross platform (web/mobile/server) technical foundation

Additional Information

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Retirement Plans
• Learning and Development resources
• Healthcare coverage
• Paid parental leave
• Wellness perks
• Employee Stock Purchase Program
• Paid time off

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.