Customer Support Product Specialist Jobs in Nova Scotia

Pragmatic prioritization and time management

Working knowledge of accounting/finance concepts

1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company

Strong critical thinking and problem solving skills

Working knowledge of database concepts and the ability to generate troubleshooting SQL queries

While the following are not required, candidates should highlight any experience they have with:

I possess strong verbal and writing communications skills and can explain complex topics easily to customers with limited technical experience

If the below describe your knowledge, experience and character, then this role could be for you:

Solve problems using your knowledge of our systems, hardware, and procedures

I have 1-3 years of experience in a customer service support role, with preference for a contact center environment

I possess a customer-centric attitude and excellent relationship-building skills

I have strong analytical and problem-solving skills and an intrinsic desire to follow-up with customers on support issues until resolved

Manage and resolve customer support issues using email, phone and live video sessions, documenting everything in our CRM support platform

Perform Pre-Launch Check reviews of customers projects and provide suggestions to enhance their knowledge and use of Recollective

Document customer experiences and formal feedback

Contribute to the maintenance of Recollective’s internal and customer-facing knowledge bases, creating written content as needed

Candidates must be able to demonstrate a minimum of 2 years experience working in a professional customer-facing role

Ability to empathize with the customer and provide an exceptional support experience.

·Coordinating parts and attachment orders and inventory management for Heavy Equipment

Motivated self-starter with excellent inter-personal and communication skills

Qualified candidates will possess the following skills/qualities:

Work with multiple stakeholders in order to provide world class customer satisfaction

Ability to engage and learn basic operation of heavy equipment

Positive attitude and desire to grow with a dynamic company

- Maintain an updated client, customer, contractor, and supplier management system.

- Maintain and share professional knowledge through education and presentations;

- Bachelor’s degree in operation management, business administration, or related field;

- 1- 3 years of experience in operation-related, business development, or sales position;

- Excellent communication in English and presentation skills;

- Strong data analysis and logical analysis skills;