Customer Support Product Specialist Jobs in Quebec

Technical degree (DEC), certification in IT/Electronics, or equivalent business experience

Excellent communication skills in English and French, additional languages an asset

Excellent analytical and troubleshooting skills

Experience working with Active Directory

Experience with IP Video surveillance technology

Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset

Manage the customers and their mill liners throughout the product life cycle

Good communication skills, written and spoken.

College degree or equivalent experience.

Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.

Minimum 2 years of experience with Mill Lining product.

Identify and develop new business in the region

Experience in account management or service and support. Experience troubleshooting business software products a plus.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus.

We offer some cool benefits (comprehensive benefits, flexible working hours, remote work opportunities)

Bachelor's degree in Information Systems, or a related field (or equivalent work experience).

Experience with and understanding of ERP systems and/or implementation

Knowledge of programming languages and databases

Experience in technical support and/or software product support role

Become a Paragon whiz (with our help!)

Minimum 3-5 years of relevant experience

Skilled communicator with strong negotiation skills

Strong verbal and written communication skills in English and French are a must

Full medical and dental benefits package

Customer-focused with the ability to problem-solve

Proactive, autonomous, reliable, responsible and accurate

Develop and maintain Knowledge base articles within the Geotab Community.

1-3 years working experience in customer service/support capacity.

1-3 years working experience in troubleshooting technical issues.

Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.

Excellent verbal and written communication skills.

Strong analytical & critical thinking skills and a natural problem solver.

Document support interactions in a company-wide case management system.

Manage customer and partner expectations by providing timely updates on progress.

3 or more years of industry experience

Experience with CAM workflows (Optional)

Experience with HSM tools (Optional)

Strong customer service, troubleshooting, and analytical skills.

Experience with a banknote management system (asset)

Excellent computer skills and knowledge (Mac, PC, Android, etc.)

Knowledge of Equisoft/connect (formerly Kronos Finance), Equisoft/plan (formerly Kronos ABF) and Zendesk (assets)

Personal finance knowledge (major asset)

Assist and provide remote customer support (emails, phones, etc.)

Education level: High school or Collegial

Must-Have #1: You must be experienced.

Interacting with customers in varying mediums. You’ll answer emails or pick up the phone and talk to them directly.

Wanted: An intuitive Customer Support Specialist who will keep our customers happy

This is a contract position for approximately 12 months

We’ve got an exciting journey ahead of us…

A tech-savvy detective, with the ability to read between the lines

Any experience with logistics operations in an enterprise setting (shipping packages, warehouse management, planning, purchasing…)

Proven experience with very strong knowledge using Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).

Any experience with Microsoft D365 for Finance, Operations or Supply Chain

Remote work incentive benefit: $5,000/year (added to base salary)

1-3 years of experience in customer support

Previous experience with implementation projects

Experience in account management or service and support.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

Create Knowledge Base articles for repetitive issues.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).

2-4 years prior experience in customer or technical support

Excellent oral and written communication skills

Comprehensive benefits - health, dental, vision, paramedical, short/long term disability + life insurance (given from day 1)

Daily huddle with the Support team

Become well-versed in our CRM in order to assist customers and fellow coworkers when questions arise

Responding to individual customer/technical support issues and ensuring a timely response to all inquiries

Experience in account management or service and support. Experience troubleshooting business software products a plus

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus

Strong verbal and written communication skills