Bilingual Product Support Specialist Ii Jobs

Technical degree (DEC), certification in IT/Electronics, or equivalent business experience

Excellent communication skills in English and French, additional languages an asset

Excellent analytical and troubleshooting skills

Experience working with Active Directory

Experience with IP Video surveillance technology

Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset

Manage the customers and their mill liners throughout the product life cycle

Good communication skills, written and spoken.

College degree or equivalent experience.

Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.

Minimum 2 years of experience with Mill Lining product.

Identify and develop new business in the region

Experience in account management or service and support. Experience troubleshooting business software products a plus.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus.

Minimum 3-5 years of relevant experience

Skilled communicator with strong negotiation skills

Strong verbal and written communication skills in English and French are a must

Full medical and dental benefits package

Customer-focused with the ability to problem-solve

Proactive, autonomous, reliable, responsible and accurate

3-4 years of proven software Product Management experience

Proven analytical skills and experience using data to drive decision-making and feature prioritization

Develop specifications, negotiate & define scopes, and partner with our design & engineering teams to deliver new capabilities to our customers

Bachelor's degree in Computer Science, Business Systems, similar technical field of study, or equivalent practical experience

Product taste - you have a demonstrated passion for user experience and have delivered software that delights users

Excellent verbal, visual, and written communication skills

Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.

Attend meetings while on site to keep remote groups informed.

Record customer experiences, test results, status updates and share with team.

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.

Coordinate Wajax Automation projects and visits with customers and local resources.

Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.

Experience in data entry, or customer service.

2 years experience or greater in tech environments, data entry and customer service.

Stay up to date on product training and knowledge.

Where applicable, promote new Certn products and offerings to better serve client needs.

Prior experience supporting customers via email, live chat and phone.

Some experience in a tech environment or fast-paced business environment.

Document support interactions in a company-wide case management system.

Manage customer and partner expectations by providing timely updates on progress.

3 or more years of industry experience

Experience with CAM workflows (Optional)

Experience with HSM tools (Optional)

Strong customer service, troubleshooting, and analytical skills.

Experience in account management or service and support.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

Create Knowledge Base articles for repetitive issues.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).

Learn and maintain in-depth knowledge of Payroc Products and various Systems used by the team

4+ years of experience in customer service and/or business operations resolving technical and non-technical client queries

Experience in the Payments industry is highly preferred

Post-secondary education in Accounting/Business; Bachelor’s degree preferred

Excellent written and verbal communication skills in English and French required

Detail-oriented, resourceful and have good analytical and problem-solving skills

·Coordinating parts and attachment orders and inventory management for Heavy Equipment

Motivated self-starter with excellent inter-personal and communication skills

Qualified candidates will possess the following skills/qualities:

Work with multiple stakeholders in order to provide world class customer satisfaction

Ability to engage and learn basic operation of heavy equipment

Positive attitude and desire to grow with a dynamic company

Experience in account management or service and support. Experience troubleshooting business software products a plus

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus

Strong verbal and written communication skills