Bilingual Product Support Specialist Ii Jobs in Quebec

Technical degree (DEC), certification in IT/Electronics, or equivalent business experience

Excellent communication skills in English and French, additional languages an asset

Excellent analytical and troubleshooting skills

Experience working with Active Directory

Experience with IP Video surveillance technology

Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset

Manage the customers and their mill liners throughout the product life cycle

Good communication skills, written and spoken.

College degree or equivalent experience.

Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.

Minimum 2 years of experience with Mill Lining product.

Identify and develop new business in the region

Experience in account management or service and support. Experience troubleshooting business software products a plus.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus.

Minimum 3-5 years of relevant experience

Skilled communicator with strong negotiation skills

Strong verbal and written communication skills in English and French are a must

Full medical and dental benefits package

Customer-focused with the ability to problem-solve

Proactive, autonomous, reliable, responsible and accurate

Experience in data entry, or customer service.

2 years experience or greater in tech environments, data entry and customer service.

Stay up to date on product training and knowledge.

Where applicable, promote new Certn products and offerings to better serve client needs.

Prior experience supporting customers via email, live chat and phone.

Some experience in a tech environment or fast-paced business environment.

Document support interactions in a company-wide case management system.

Manage customer and partner expectations by providing timely updates on progress.

3 or more years of industry experience

Experience with CAM workflows (Optional)

Experience with HSM tools (Optional)

Strong customer service, troubleshooting, and analytical skills.

Experience in account management or service and support.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

Create Knowledge Base articles for repetitive issues.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).

Experience in account management or service and support. Experience troubleshooting business software products a plus

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus

Strong verbal and written communication skills