Bilingual Product Support Specialist Ii Jobs in Ontario

Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.

Attend meetings while on site to keep remote groups informed.

Record customer experiences, test results, status updates and share with team.

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.

Coordinate Wajax Automation projects and visits with customers and local resources.

Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.

Learn and maintain in-depth knowledge of Payroc Products and various Systems used by the team

4+ years of experience in customer service and/or business operations resolving technical and non-technical client queries

Experience in the Payments industry is highly preferred

Post-secondary education in Accounting/Business; Bachelor’s degree preferred

Excellent written and verbal communication skills in English and French required

Detail-oriented, resourceful and have good analytical and problem-solving skills