Product Support Specialist And Underwriter Jobs

Technical degree (DEC), certification in IT/Electronics, or equivalent business experience

Excellent communication skills in English and French, additional languages an asset

Excellent analytical and troubleshooting skills

Experience working with Active Directory

Experience with IP Video surveillance technology

Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset

Manage the customers and their mill liners throughout the product life cycle

Good communication skills, written and spoken.

College degree or equivalent experience.

Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.

Minimum 2 years of experience with Mill Lining product.

Identify and develop new business in the region

Experience in account management or service and support. Experience troubleshooting business software products a plus.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus.

Minimum 3-5 years of relevant experience

Skilled communicator with strong negotiation skills

Strong verbal and written communication skills in English and French are a must

Full medical and dental benefits package

Customer-focused with the ability to problem-solve

Proactive, autonomous, reliable, responsible and accurate

Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.

Attend meetings while on site to keep remote groups informed.

Record customer experiences, test results, status updates and share with team.

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.

Coordinate Wajax Automation projects and visits with customers and local resources.

Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.