Product Support - Autodesk Inventor

Are you a Product Support / Technical Support Specialist with expertise with Autodesk Inventor and you are looking for a new opportunity? Are you looking for a new contract opportunity?
We are pleased to offer you a new contract opportunity for you to consider:
Start: ASAP
Estimated length: 4 months
Location: Montreal
Hybrid work
Advantages
You will have an opportunity to work with a leading employer in the local market.
Responsibilities

• Create technical help articles based on resolution found during troubleshooting.
• Document support interactions in a company-wide case management system.
• Advance unresolved issues to senior staff as required.
• Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships.
• Research, verify, and document product defects.
• Actively handle personal backlog of support requests.
• Manage customer and partner expectations by providing timely updates on progress.

Qualifications
Preferred Qualifications:

• Experience with Autodesk Inventor
• Strong customer service, troubleshooting, and analytical skills.
• Experience with HSM tools (Optional)
• Bachelor degree in Mechanical Engineering, Industrial Design, or similar
• Experience with CAM workflows (Optional)
• 3 or more years of industry experience

Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!
Randstad Technologies Group
Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
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