Product Support Leader Jobs

Support development of talent by providing feedback on team performance to managers

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

1-2 years of experience in a customer service, merchandising or operations role

Demonstrated commitment to creating an exceptional employee and customer experience

Knowledge of provincial health and safety standards

We love books and all things beautiful

Bachelors of Engineering, with experience in project management.

Must have 2-3 years of engineering and/or customer service experience.

Effective two-way communication skills, including verbal as well as written forms.

Provides support to business development teams in preparation and development of various proposal materials to meet tight timelines.

Perform all aspects of organizational work.

Support the Project Team in ensuring the systems meet all associated design criteria and specifications per the proposal and the contract.

Acknowledging and resolving customer issues with effective time management.

Know our product offerings and become a Solution expert, so that you can answer customer questions.

Document common issues in the form of knowledge base tech notes.

3-5 years of Product Support Engineer Experience

Prior experience with Cosmos DB is highly desired.

Experience troubleshooting applications on cloud platforms, preferably Azure is highly desired.

Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;

Experience and/or knowledge of the parking industry are a plus.

2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;

Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);

Professional, confident, and clear verbal and written communication skills;

Detail oriented with excellent organizational skills;

D2L is a cloud company that is modernizing education and building the Future of Work.

What skills are essential for being a successful PSA?

About the Product Support Analyst role:

Please note this role requires bilingualism in English along with either Spanish or French.

What is a typical day in the life of a PSA at D2L?

How can my career grow in Support at D2L?

10 or more years of relevant experience in the field, including at least 3 years of experience in project/product management.

Excellent organizational and time management skills to lead several employees and carry out several tasks simultaneously.

Thorough knowledge of software project management.

Knowledge and experience in software integration and/or software testing.

Bachelor's degree in engineering or equivalent training and experience.

Excellent communication and interpersonal skills and good team spirit.

Must have above average Microsoft Windows application experience, communications and interpersonal skills.

Manage the data within a Logistics Support Analysis Record (LSAR).

Must have previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, and/or Analyzer.

5 years experience operating and maintaining ship systems.

Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs.

Conduct detailed sparing analysis to determine the optimum quantity and distribution of spares.

Comprehensive knowledge of the products we sell, install, and support, enabling effective customer assistance, troubleshooting, and ensuring successful results

Collaborate with engineers and project managers to provide technical assistance in the planning, design, and implementation of related systems

As part of our comprehensive benefits package, we provide employees with excellent dental and healthcare coverage

Strong computer skills and familiarity with electrical fundamentals and components are required

Strong communication, organization and social skills

Provide installation, configuration, and troubleshooting assistance in the field

Support development of talent by providing feedback on team performance to managers

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

1-2 years of experience in a customer service, merchandising or operations role

Demonstrated commitment to creating an exceptional employee and customer experience

Knowledge of provincial health and safety standards

We love books and all things beautiful

Manage a high volume of inbound requests in a timely and organized manner

Work collaboratively with all teams at StreetLight to ensure a positive experience for customers at all stages of the customer journey

2+ years of experience working in transportation engineering/consulting, transportation agencies, urban planning, or mobility industry

2+ years of experience in a customer facing role required; technical support of customers using a software application is a plus

2+ years of experience working with data manipulation tools, such as well Excel. Comfortable working with data and identifying patterns

Quick learner with problem-solving abilities and a strong understanding of user needs

5 years experience in a managerial position

As a Product Support Manager, YOU will experience:

Competitive total rewards including: wages, benefits, and premiums (as eligible)

Manage all branch parts and service objectives and ensure they are met

Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments

Develop, implement and manage improvements in all aspects of product support

Document support interactions in a company-wide case management system.

Manage customer and partner expectations by providing timely updates on progress.

3 or more years of industry experience

Experience with CAM workflows (Optional)

Experience with HSM tools (Optional)

Strong customer service, troubleshooting, and analytical skills.

System and network management experience a plus.

Capacity to acquire new skills in a fast-evolving architecture

2-year experience in frontend, backend development

Bachelor's degree in computer science or other relevant field, or equivalent education.

Programming languages : Bash, some experience in Javascript/Typescript a plus

Any combination of academics/pertinent experience will be considered.