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Company | Indigo |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-10-13 |
Posted at | 8 months ago |
Company Description
- We love books and all things beautiful
- Books are our heart and our soul and Great Books are JUST the Beginning…
- We are Canada’s Cultural Department Store
- We inspire each other to do our best work
- We give back to the communities in which we operate
- We seek to ignite creativity and innovation every day
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- We treat each other the way we’d treat a valued friend
- Our job is to create joyful moments for our customers
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Lead execution of changeover and visual assessment action plans
- Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
- Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
- Open and close store as well as responsibility for managing sales floor
- Proactively identify and anticipate customer expectations and needs
- Maintain visual propping, signage, and acrylics
- Ensure health and safety of employees and customers is top priority
- Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up
- Lead execution of markdown process, promotional set-up, and sell-through
- Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Support development of talent by providing feedback on team performance to managers
- Collaborate with others to drive flexible and just in time solutions
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training current team
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Encourage others to freely share their point of view and be open to feedback
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
- Celebrate diversity of thought and have an open mindset
- Embrace, champion, and influence change through your team and/or the organization
- Model Indigo’s beliefs and convey a positive image in everything you do
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Performance orientated
- Experience leading others
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- 1-2 years of experience in a customer service, merchandising or operations role
- Ability to be mobile on the sales floor for extended periods of time
- Bilingualism (French/English) is required for all positions in Québec
- Availability to work a flexible schedule, including evenings, weekends and holidays
- Ability to prioritize, plan and execute while being agile
- Knowledge of provincial health and safety standards
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