Data Operations Manager Jobs

Position Overview:

Kids Help Phone has one of the most unique and valuable data sets in the world.Our data on youth mental health comes from a variety of service platforms and represents the experience of young Canadians seeking support and navigating our ecosystem of clinical and programmatic services and supports.We use this data to inform service design, optimize our service operations, to ensure we are reaching equity seeking groups in effective ways as we grow, and to inform the Canadian public (especially those in decision making positions) on the needs of young people.

Our small and mighty data team is made up of analysts and engineers who focus on aggregating, anonymizing, and analyzing our service data to support our internal operations through BI and analytics and external operations through storytelling and partnerships. We work closely with our Service Innovation team to provide meaningful insights to drive innovation across the organization.

We’re looking for a strong leader who can optimize our data operations and bring the organization to a new level through effective Business Intelligence and Analytics.

• An efficient analyst who can manage complex tasks and independently prioritize the workload for themselves and the team.
• A seasoned leader who can develop young talent and identify growth opportunities for the team.
• A natural storyteller who is able to translate complex technical concepts into impactful narratives.

What you’ll do:

Operations:

• Create informative feedback loops to drive data-driven service operations across the organization
• Contribute directly to the output of the team’s analysis and reporting across the org
• Ensure on-time delivery of reporting for our external-facing teams (fundraising, marketing, etc)
• Build efficiency into our data systems through automation and self-serve tools
• Identify data from teams outside the Service Department (HR, Advancement, etc) that can be brought into our data systems to optimize our operations across the org
• Provide meaningful insights to KPI owners to help them exceed goals and forecasts they are accountable for
• Mentor our team of analysts and engineers and help them develop their technical and interpersonal skills
• Audit and optimize our data collection methods for intended outcomes and audiences

Infrastructure & Policy:

• Successfully roll out and migrate operations to data warehouse hosted in Azure (this work is in progress)
• Support our Privacy Security & Risk team in development of policy and protocol (anonymization of data, PII scrubbing, aggregation, etc)
• Develop our existing policies around data storage, retention, and backup including the introduction of a process for audit logs
• Manage and optimize our data models in Power BI

What You’ll Need:

Education and Knowledge

• 3-5 years in a role responsible for managing data security and privacy policies
• 5+ years in a management role leading a data team

Experience/Skills

• Experience working with - unstructured datasets, SPSS, Power BI, SQL, Python/ R Studio, Data Factory, Airflow, REST and SOAP API integrations
• Possess an acceptable "Vulnerable Person Sector Criminal Reference Check" prior to starting employment.
• Experience working with health information– preferably youth mental health data.
• Experience supporting org-wide operations through self-serve data products (dashboards, regular reporting, etc)
• Experience developing policies and protocols around data storage, backups, data glossaries, retention, disaster recovery, and audit logs.
• Experience working with researchers preferred.
• Experience working with Microsoft Azure platforms including Azure Synapse, Analytics and Azure SQL
• Experience developing data sharing agreements/partnerships.

Benefits:

·Accidental Death Insurance

·Hybrid Work Model

·Life Insurance

·Wellness Programs

·Flexitime

·Employee Assistance Program

·Health Care

·Dental Care

·Vision Care

·RRSP Matching

·Emergency Travel Assistance