Data Center Customer Operations Iii

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together a fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

• As of Quarter 4 2022

Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for semi-routine tasks like troubleshooting, installing sophisticated circuits, and performing custom installations, within standard operating procedures as a team.

Are you interested in a customer-facing role focusing on technology such as servers? This job could be for you!

Responsibilities

• Resolves work priorities from the Oracle queue and ensure alignment to all commit times
• You will maintain queue management
• You can read installation plans (Visio Drawings / Spreadsheets) and implement installation accordingly
• Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects
• Maintains detailed written records of all your work activity
• Finishes the assigned training promptly
• You are responsible for racking and stacking, and powering up customer equipment
• In this role, you will troubleshoot switched/multiplexed/media converted circuits, raises to, and work with the networking group, as needed
• You will install a circuit requiring sophisticated fiber terminations
• You are passionate about customer happiness through timely and detailed order execution
• You will work with customers to tackle issues
• Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.)
• Designs and leads cage/infrastructure modification projects

Qualifications

• You can work days/nights/weekends/holidays if needed and/or required
• You have your High School Diploma
• You can perform all crucial job functions, including walking, standing, bending, stooping, climbing, lifting, and manual dexterity, with or without reasonable accommodation
• 1+ years experience or equivalent

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to [email protected]. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.