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Product Support Analyst Jobs

Product Support Analyst - Parcs
By T2 Systems At Burnaby, British Columbia, Canada
Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;
Experience and/or knowledge of the parking industry are a plus.
2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;
Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);
Professional, confident, and clear verbal and written communication skills;
Detail oriented with excellent organizational skills;
Product Support Analyst Jobs
By D2L At Canada
D2L is a cloud company that is modernizing education and building the Future of Work.
What skills are essential for being a successful PSA?
About the Product Support Analyst role:
Please note this role requires bilingualism in English along with either Spanish or French.
What is a typical day in the life of a PSA at D2L?
How can my career grow in Support at D2L?
Product Support Analyst Jobs
By Aversan Inc. At Ottawa, Ontario, Canada
Must have above average Microsoft Windows application experience, communications and interpersonal skills.
Manage the data within a Logistics Support Analysis Record (LSAR).
Must have previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, and/or Analyzer.
5 years experience operating and maintaining ship systems.
Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs.
Conduct detailed sparing analysis to determine the optimum quantity and distribution of spares.
Product Support Technician Jobs
By GGI Road & Traffic At Aurora, Ontario, Canada
Comprehensive knowledge of the products we sell, install, and support, enabling effective customer assistance, troubleshooting, and ensuring successful results
Collaborate with engineers and project managers to provide technical assistance in the planning, design, and implementation of related systems
As part of our comprehensive benefits package, we provide employees with excellent dental and healthcare coverage
Strong computer skills and familiarity with electrical fundamentals and components are required
Strong communication, organization and social skills
Provide installation, configuration, and troubleshooting assistance in the field
Product Support Engineer (L2)
By StreetLight At Ontario, Canada
Manage a high volume of inbound requests in a timely and organized manner
Work collaboratively with all teams at StreetLight to ensure a positive experience for customers at all stages of the customer journey
2+ years of experience working in transportation engineering/consulting, transportation agencies, urban planning, or mobility industry
2+ years of experience in a customer facing role required; technical support of customers using a software application is a plus
2+ years of experience working with data manipulation tools, such as well Excel. Comfortable working with data and identifying patterns
Quick learner with problem-solving abilities and a strong understanding of user needs
Product Support Manager Jobs
By Toromont Cat At Gogama, Ontario, Canada
5 years experience in a managerial position
As a Product Support Manager, YOU will experience:
Competitive total rewards including: wages, benefits, and premiums (as eligible)
Manage all branch parts and service objectives and ensure they are met
Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
Develop, implement and manage improvements in all aspects of product support
Manager, Structured Product Business Support
By RBC At Toronto, Ontario, Canada
Validate that confirmations and/or offering memorandums are defined consistent with the system booking
BA / BS or equivalent with emphasis in finance, economics or other quantitative discipline
Working knowledge of equity derivatives and structured equity products (eg. Reverse convertibles, autocallables, barrier options, etc)
Ensure all transactions are booked properly in the trading systems
Ensure all amendments are properly reflected in the trading systems
Ensure all controls reports are updated and enhance control criteria as needed
Product Support - Autodesk Inventor
By Randstad Canada At Montréal-Ouest, Quebec, Canada
Document support interactions in a company-wide case management system.
Manage customer and partner expectations by providing timely updates on progress.
3 or more years of industry experience
Experience with CAM workflows (Optional)
Experience with HSM tools (Optional)
Strong customer service, troubleshooting, and analytical skills.
Product Support Analyst, Marine Systems
By Aversan Inc. At Ottawa, Ontario, Canada
Must have above average Microsoft Windows application experience, communications and interpersonal skills.
Manage the data within a Logistics Support Analysis Record (LSAR).
Must have previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, and/or Analyzer.
5 years experience operating and maintaining ship systems.
Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs.
Conduct detailed sparing analysis to determine the optimum quantity and distribution of spares.
Product Support Leader Jobs
By EXFO At Montreal, Quebec, Canada
System and network management experience a plus.
Capacity to acquire new skills in a fast-evolving architecture
2-year experience in frontend, backend development
Bachelor's degree in computer science or other relevant field, or equivalent education.
Programming languages : Bash, some experience in Javascript/Typescript a plus
Any combination of academics/pertinent experience will be considered.
Product Support Analyst (Evening Shift)
By CMiC At Toronto, Ontario, Canada
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
Excellent communication skills, both verbal & written
Exceptional analytical and problem solving skills
Product Support Manager Jobs
By Toromont Cat At Gogama, Ontario, Canada
5 years experience in a managerial position
As a Product Support Manager, YOU will experience:
Competitive total rewards including: wages, benefits, and premiums (as eligible)
Manage all branch parts and service objectives and ensure they are met
Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
Develop, implement and manage improvements in all aspects of product support
Product Support Manager Jobs
By TOA Canada Corporation At Mississauga, Ontario, Canada

Summary: The position of Product Support Manager is an advanced position in the Product Support Group at TOA Canada Corporation.The Product Support Manager must be able to perform all of the ...

Product Support Analyst Jobs
By CMiC At Toronto, Ontario, Canada
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
Excellent communication skills, both verbal & written
Exceptional analytical and problem solving skills
Product Support Analyst Jobs
By Wajax At Acheson, Alberta, Canada
Manage and Maintain Data and Supplier Management Websites for compliance and accuracy.
Respond and handle daily miscellaneous tasks originating from management, clients, fleet and/or other departments/colleagues
Aid the Manager with identification and solutions regarding any non- conformities related to the programs, product, process and systems
Creating reports on a regular basis for general managers.
Develop and track PM programs working with both the operations managers and RSM’s
Reconcile GM and PM accounts with Finance team

Are you looking for an exciting opportunity to use your technical skills to help customers solve their problems? We are looking for a Product Support Analyst to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and ensuring customer satisfaction. If you are passionate about technology and have a knack for problem-solving, this could be the perfect job for you!

What is Product Support Analyst Job Skills Required?

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Ability to troubleshoot technical issues
• Knowledge of software and hardware
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools

What is Product Support Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of software and hardware
• Ability to troubleshoot technical issues
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Product Support Analyst Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of software and hardware
• Knowledge of troubleshooting techniques
• Knowledge of customer service processes and procedures
• Knowledge of customer service best practices

What is Product Support Analyst Job Experience?