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Product Support Lead Jobs

Lead Product Manager - Adtech
By Confidential At Greater Toronto Area, Canada
6+ years of experience in product management inside of a mobile app or platform ecosystem
Translate high-level technical requirements into actionable tasks for the engineering team, ensuring successful implementation of the playable ads solution.
Bachelor's degree in Computer Science or Engineering, or a Business degree with some technical professional experience.
Experience in a fast pace, early-stage startup environment
Proven track record of leading and managing in a remote environment
Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
Coordinator - Product Support
By Wabtec Corporation At Ontario, Canada
Bachelors of Engineering, with experience in project management.
Must have 2-3 years of engineering and/or customer service experience.
Effective two-way communication skills, including verbal as well as written forms.
Provides support to business development teams in preparation and development of various proposal materials to meet tight timelines.
Perform all aspects of organizational work.
Support the Project Team in ensuring the systems meet all associated design criteria and specifications per the proposal and the contract.
Product Support Engineer Jobs
By AUDELA At Montreal, Quebec, Canada
Acknowledging and resolving customer issues with effective time management.
Know our product offerings and become a Solution expert, so that you can answer customer questions.
Document common issues in the form of knowledge base tech notes.
3-5 years of Product Support Engineer Experience
Prior experience with Cosmos DB is highly desired.
Experience troubleshooting applications on cloud platforms, preferably Azure is highly desired.
Product Lead Engineer Jobs
By Magna International At Markham, Ontario, Canada
Product change management: using tools such as APQP, FMEA, Control Plan and associated Veoneer programs to ensure quality in pre-production planning
2-3 years Engineering experience in manufacturing
Working knowledge of Quality tools and documentation including 8D, PFMEA, Control Plan
Strong leadership and interpersonal skills
Strong analytical and communication skills (verbal and written)
Develop and validate PPAP documentation in a timely and quality manner
Lead Product Manager Jobs
By Confidential At Greater Toronto Area, Canada
6+ years of experience in product management inside of a mobile app or platform ecosystem
Translate high-level technical requirements into actionable tasks for the engineering team, ensuring successful implementation of the playable ads solution.
Bachelor's degree in Computer Science or Engineering, or a Business degree with some technical professional experience.
Experience in a fast pace, early-stage startup environment
Proven track record of leading and managing in a remote environment
Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
Product Support Analyst - Parcs
By T2 Systems At Burnaby, British Columbia, Canada
Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;
Experience and/or knowledge of the parking industry are a plus.
2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;
Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);
Professional, confident, and clear verbal and written communication skills;
Detail oriented with excellent organizational skills;
Product Support Analyst Jobs
By D2L At Canada
D2L is a cloud company that is modernizing education and building the Future of Work.
What skills are essential for being a successful PSA?
About the Product Support Analyst role:
Please note this role requires bilingualism in English along with either Spanish or French.
What is a typical day in the life of a PSA at D2L?
How can my career grow in Support at D2L?
Lead Product Manager Jobs
By Parallelz At Toronto, Ontario, Canada
6+ years of experience in product management inside of a mobile app or platform ecosystem
Translate high-level technical requirements into actionable tasks for the engineering team, ensuring successful implementation of the playable ads solution
Bachelor's degree in Computer Science or Engineering, or a Business degree with some technical professional experience
Experience in a fast pace, early-stage startup environment
Proven track record of leading and managing in a remote environment
Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
Product Support Analyst Jobs
By Aversan Inc. At Ottawa, Ontario, Canada
Must have above average Microsoft Windows application experience, communications and interpersonal skills.
Manage the data within a Logistics Support Analysis Record (LSAR).
Must have previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, and/or Analyzer.
5 years experience operating and maintaining ship systems.
Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs.
Conduct detailed sparing analysis to determine the optimum quantity and distribution of spares.
Lead Product Manager Jobs
By SensorUp Inc. At Canada
Experience with Agile/Scrum methodologies and familiarity with modern product management tools.
Proven experience as a Product Manager, with a track record of successfully launching and managing innovative products.
Exceptional leadership and communication skills, with the ability to influence and inspire teams and stakeholders.
Strong analytical and problem-solving capabilities, with a data-driven approach to decision-making.
Customer-focused mindset, with a keen eye for user experience and design aesthetics.
Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master's degree is a plus.
Product Support Technician Jobs
By GGI Road & Traffic At Aurora, Ontario, Canada
Comprehensive knowledge of the products we sell, install, and support, enabling effective customer assistance, troubleshooting, and ensuring successful results
Collaborate with engineers and project managers to provide technical assistance in the planning, design, and implementation of related systems
As part of our comprehensive benefits package, we provide employees with excellent dental and healthcare coverage
Strong computer skills and familiarity with electrical fundamentals and components are required
Strong communication, organization and social skills
Provide installation, configuration, and troubleshooting assistance in the field
Lead Product Manager Jobs
By Venor At Halifax, Nova Scotia, Canada
Bachelor’s degree in engineering or computer science is ideal, another equivalent of education and experience may be considered
Manage the product lifecycle and timelines from concept to launch and achieve product deliverables in line with company revenue goals
Technical background, including experience in programming considered is an asset
Excellent written/verbal communication and teamwork skills
Research ways to work in existing markets and improve them
Define the product strategy and roadmap for product development and scaling
Product Support Engineer (L2)
By StreetLight At Ontario, Canada
Manage a high volume of inbound requests in a timely and organized manner
Work collaboratively with all teams at StreetLight to ensure a positive experience for customers at all stages of the customer journey
2+ years of experience working in transportation engineering/consulting, transportation agencies, urban planning, or mobility industry
2+ years of experience in a customer facing role required; technical support of customers using a software application is a plus
2+ years of experience working with data manipulation tools, such as well Excel. Comfortable working with data and identifying patterns
Quick learner with problem-solving abilities and a strong understanding of user needs
Product Support Manager Jobs
By Toromont Cat At Gogama, Ontario, Canada
5 years experience in a managerial position
As a Product Support Manager, YOU will experience:
Competitive total rewards including: wages, benefits, and premiums (as eligible)
Manage all branch parts and service objectives and ensure they are met
Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
Develop, implement and manage improvements in all aspects of product support
Manager, Structured Product Business Support
By RBC At Toronto, Ontario, Canada
Validate that confirmations and/or offering memorandums are defined consistent with the system booking
BA / BS or equivalent with emphasis in finance, economics or other quantitative discipline
Working knowledge of equity derivatives and structured equity products (eg. Reverse convertibles, autocallables, barrier options, etc)
Ensure all transactions are booked properly in the trading systems
Ensure all amendments are properly reflected in the trading systems
Ensure all controls reports are updated and enhance control criteria as needed
Lead Product Manager Jobs
By BorderlessHR Inc. At Ottawa, Ontario, Canada

Job Description We are currently looking for an accomplished Lead Product Manager to join our client's team and contribute to the growth and success of the platform. As an industry-leading provider of ...

Product Support Representative Jobs
By Lonetrack Group At Aldergrove, British Columbia, Canada
Conduct regular site visits to understand client requirements, troubleshoot equipment issues, and provide on-site technical support.
3+ years of experience in a previous sales role is preferred.
Proven experience in the aggregate industry, particularly in parts and service support position
Strong knowledge of aggregate production processes and equipment used in the industry.
Excellent interpersonal and communication skills with the ability to build rapport with customers.
Solid problem-solving and technical troubleshooting abilities.
Product Support - Autodesk Inventor
By Randstad Canada At Montréal-Ouest, Quebec, Canada
Document support interactions in a company-wide case management system.
Manage customer and partner expectations by providing timely updates on progress.
3 or more years of industry experience
Experience with CAM workflows (Optional)
Experience with HSM tools (Optional)
Strong customer service, troubleshooting, and analytical skills.
Product Support Specialist Jobs
By Applicantz At Canada
Document support interactions in a company-wide case management system.
Manage customer and partner expectations by providing timely updates on progress.
3 or more years of industry experience
Experience with CAM workflows (Optional)
Experience with HSM tools (Optional)
Strong customer service, troubleshooting, and analytical skills.
Product Lead, Enterprise Jobs
By CoinTracker At Greater Toronto Area, Canada
7+ years of experience shipping high-quality B2B products
Deep technical, analytical, user, and problem-solving skills
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Some of the skills that we are excited about
Team hired: 1x designer, 6x engineers, 2x go-to-market
Build CoinTracker’s enterprise strategy and product roadmap and launch it from 0 → 1

Are you looking for an opportunity to make an impact in a fast-paced, customer-focused environment? We are looking for a Product Support Lead to join our team and provide exceptional customer service and technical support to our customers. You will be responsible for troubleshooting customer issues, providing product training, and ensuring customer satisfaction. If you have a passion for helping customers and a knack for problem-solving, this could be the perfect job for you!

A Product Support Lead is responsible for providing technical support to customers and ensuring that customer inquiries are handled in a timely and efficient manner. They must have a deep understanding of the product and be able to troubleshoot any issues that arise. They must also be able to communicate effectively with customers and provide them with the best possible solutions. To become a Product Support Lead, you must have a strong technical background and be able to demonstrate your knowledge of the product. You should also have excellent communication and customer service skills. Additionally, you should have experience in customer service, problem solving, and troubleshooting. The skills required for a Product Support Lead include technical knowledge, customer service, problem solving, and troubleshooting. Additionally, you should have excellent communication skills and be able to work well with customers. The knowledge required for a Product Support Lead includes product knowledge, customer service, problem solving, and troubleshooting. Additionally, you should have a good understanding of the product and be able to provide customers with the best possible solutions. The responsibilities of a Product Support Lead include providing technical support to customers, troubleshooting any issues that arise, and providing customers with the best possible solutions. Additionally, they must be able to communicate effectively with customers and ensure that customer inquiries are handled in a timely and efficient manner. The experience required for a Product Support Lead includes customer service, problem solving, and troubleshooting. Additionally, you should have experience in working with customers and providing them with the best possible solutions. The qualifications required for a Product Support Lead include a degree in a related field, such as computer science or information technology. Additionally, you should have experience in customer service, problem solving, and troubleshooting. The education required for a Product Support Lead includes a degree in a related field, such as computer science or information technology. Additionally, you should have experience in customer service, problem solving, and troubleshooting. Tools that can help Product Support Lead work better include customer service software, customer relationship management (CRM) software, and ticketing systems. Additionally, they should be familiar with the product and be able to troubleshoot any issues that arise. Good tips to help Product Support Lead do more effectively include staying organized, staying up to date on the product, and being proactive in addressing customer inquiries. Additionally, they should be able to communicate effectively with customers and provide them with the best possible solutions.

Common Product Support Lead interview questions include:

• What experience do you have in customer service?
• How do you handle customer inquiries?
• What is your experience in troubleshooting?
• How do you stay up to date on the product?
• What tools do you use to provide customer support?