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Product Support Jobs in British Columbia

Product Support Analyst - Parcs
By T2 Systems At Burnaby, British Columbia, Canada
Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;
Experience and/or knowledge of the parking industry are a plus.
2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;
Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);
Professional, confident, and clear verbal and written communication skills;
Detail oriented with excellent organizational skills;
Product Support Representative Jobs
By Lonetrack Group At Aldergrove, British Columbia, Canada
Conduct regular site visits to understand client requirements, troubleshoot equipment issues, and provide on-site technical support.
3+ years of experience in a previous sales role is preferred.
Proven experience in the aggregate industry, particularly in parts and service support position
Strong knowledge of aggregate production processes and equipment used in the industry.
Excellent interpersonal and communication skills with the ability to build rapport with customers.
Solid problem-solving and technical troubleshooting abilities.

Are you looking for a job that will challenge you and help you make a difference? Join our team as a Product Support Specialist and help us provide world-class customer service to our customers. You'll be the go-to person for technical support, troubleshooting, and problem-solving. Plus, you'll get to work with cutting-edge technology and be part of a dynamic team. If you're up for the challenge, apply now!

Product Support jobs involve providing technical support to customers who have purchased a product or service. This may include troubleshooting, answering questions, providing advice, and helping customers to get the most out of their product. To become a Product Support specialist, you should have a strong understanding of the product or service you are supporting, as well as excellent customer service skills. You should also have a good understanding of computers and technology, as well as the ability to troubleshoot technical issues.

Product Support Skills required for your resume and career include:

• Excellent customer service skills
• Knowledge of the product or service being supported
• Ability to troubleshoot technical issues
• Knowledge of computers and technology
• Ability to communicate effectively
• Ability to work independently and as part of a team
• Ability to work under pressure
• Good problem-solving skills
• Attention to detail

Product Support Knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of product or service being supported
• Knowledge of computers and technology
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

Product Support Responsibilities for your resume and career include:

• Responding to customer inquiries and requests
• Troubleshooting technical issues
• Providing advice and guidance on product or service usage
• Updating customer records
• Escalating customer issues to appropriate personnel
• Documenting customer interactions
• Maintaining customer satisfaction

Product Support Experience for your resume and career include:

• Experience working in customer service
• Experience working with computers and technology
• Experience troubleshooting technical issues
• Experience working with customer service software
• Experience working with customer service policies and procedures

Product Support Qualifications for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology

Product Support Educations for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology
Tools that help Product Support work better include customer service software, troubleshooting tools, and knowledge bases. Good tips to help Product Support do more effectively include staying organized, staying up to date on product or service changes, and staying in communication with customers. Common Product Support interview questions include questions about customer service experience, technical troubleshooting experience, and knowledge of the product or service being supported.