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Product Support Jobs in Ontario

Technical Product Support - Austin (Hybrid)
By PAR Technology At Markham, Ontario, Canada
Strong time management skills and the ability to respond well to time pressures and deadlines
2-3 years of experience in two or more core areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API Log reading, Mobile App troubleshooting
Plus 1-2 years of experience in POS system implementation and troubleshooting
Experience in marketing technology, loyalty program, or digital marketing campaign experience a plus
Curious, investigative nature - skilled at probing and asking questions to get to the core of customer issues
Investigate and troubleshoot technical issues at the application level related to the Punchh SaaS platform
Product Support Analyst Jobs
By Aversan Inc. At Ottawa, Ontario, Canada
Must have above average Microsoft Windows application experience, communications and interpersonal skills.
Manage the data within a Logistics Support Analysis Record (LSAR).
Must have previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, and/or Analyzer.
5 years experience operating and maintaining ship systems.
Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs.
Conduct detailed sparing analysis to determine the optimum quantity and distribution of spares.
Product Support Specialist - Automation
By Wajax At Mississauga, Ontario, Canada
Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.
Attend meetings while on site to keep remote groups informed.
Record customer experiences, test results, status updates and share with team.
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Coordinate Wajax Automation projects and visits with customers and local resources.
Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
Product Support Analyst, Marine Systems
By Aversan Inc. At Ottawa, Ontario, Canada
Must have above average Microsoft Windows application experience, communications and interpersonal skills.
Manage the data within a Logistics Support Analysis Record (LSAR).
Must have previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, and/or Analyzer.
5 years experience operating and maintaining ship systems.
Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs.
Conduct detailed sparing analysis to determine the optimum quantity and distribution of spares.
Manager - Consumer Product Support
By CARFAX At London, Ontario, Canada
Exceptional leadership and management skills
Highly organized with excellent time management skills
Collaborate with Product Support management to maximize efficiency, consistency, quality of work, and provide for an even distribution of workload
Work with internal teams to improve internal systems, CARFAX products, and the overall customer experience
Identify and analyze trends in customer inquiries for process efficiencies and improved customer experiences
Excellent listening skills, including the ability to understand the customer’s point of view and respond clearly, concisely, and with empathy
Diagnostics Product Support – Fixed Term Opportunities
By Livestock Improvement Corporation (LIC) At London, Ontario, Canada
Good interpersonal and communication skills
Excellent attention to detail, analytical & problem-solving skills
SAP & Outlook experience an advantage
Ideally but not essential, either Dairy farm experience and or LIC experience
Excellent teamwork & can-do attitude
A great sense of humour
Product Support Manager Jobs
By TOA Canada Corporation At Mississauga, Ontario, Canada

Summary: The position of Product Support Manager is an advanced position in the Product Support Group at TOA Canada Corporation.The Product Support Manager must be able to perform all of the ...

Are you looking for a job that will challenge you and help you make a difference? Join our team as a Product Support Specialist and help us provide world-class customer service to our customers. You'll be the go-to person for technical support, troubleshooting, and problem-solving. Plus, you'll get to work with cutting-edge technology and be part of a dynamic team. If you're up for the challenge, apply now!

Product Support jobs involve providing technical support to customers who have purchased a product or service. This may include troubleshooting, answering questions, providing advice, and helping customers to get the most out of their product. To become a Product Support specialist, you should have a strong understanding of the product or service you are supporting, as well as excellent customer service skills. You should also have a good understanding of computers and technology, as well as the ability to troubleshoot technical issues.

Product Support Skills required for your resume and career include:

• Excellent customer service skills
• Knowledge of the product or service being supported
• Ability to troubleshoot technical issues
• Knowledge of computers and technology
• Ability to communicate effectively
• Ability to work independently and as part of a team
• Ability to work under pressure
• Good problem-solving skills
• Attention to detail

Product Support Knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of product or service being supported
• Knowledge of computers and technology
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

Product Support Responsibilities for your resume and career include:

• Responding to customer inquiries and requests
• Troubleshooting technical issues
• Providing advice and guidance on product or service usage
• Updating customer records
• Escalating customer issues to appropriate personnel
• Documenting customer interactions
• Maintaining customer satisfaction

Product Support Experience for your resume and career include:

• Experience working in customer service
• Experience working with computers and technology
• Experience troubleshooting technical issues
• Experience working with customer service software
• Experience working with customer service policies and procedures

Product Support Qualifications for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology

Product Support Educations for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology
Tools that help Product Support work better include customer service software, troubleshooting tools, and knowledge bases. Good tips to help Product Support do more effectively include staying organized, staying up to date on product or service changes, and staying in communication with customers. Common Product Support interview questions include questions about customer service experience, technical troubleshooting experience, and knowledge of the product or service being supported.