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Product Support Jobs

Product Support Specialist Jobs
By Applicantz At Canada
Document support interactions in a company-wide case management system.
Manage customer and partner expectations by providing timely updates on progress.
3 or more years of industry experience
Experience with CAM workflows (Optional)
Experience with HSM tools (Optional)
Strong customer service, troubleshooting, and analytical skills.
Product Support Analyst, Marine Systems
By Aversan Inc. At Ottawa, Ontario, Canada
Must have above average Microsoft Windows application experience, communications and interpersonal skills.
Manage the data within a Logistics Support Analysis Record (LSAR).
Must have previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, and/or Analyzer.
5 years experience operating and maintaining ship systems.
Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs.
Conduct detailed sparing analysis to determine the optimum quantity and distribution of spares.
Product Support Leader Jobs
By EXFO At Montreal, Quebec, Canada
System and network management experience a plus.
Capacity to acquire new skills in a fast-evolving architecture
2-year experience in frontend, backend development
Bachelor's degree in computer science or other relevant field, or equivalent education.
Programming languages : Bash, some experience in Javascript/Typescript a plus
Any combination of academics/pertinent experience will be considered.
Product Support Analyst (Evening Shift)
By CMiC At Toronto, Ontario, Canada
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
Excellent communication skills, both verbal & written
Exceptional analytical and problem solving skills
Product Support Manager Jobs
By Toromont Cat At Gogama, Ontario, Canada
5 years experience in a managerial position
As a Product Support Manager, YOU will experience:
Competitive total rewards including: wages, benefits, and premiums (as eligible)
Manage all branch parts and service objectives and ensure they are met
Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
Develop, implement and manage improvements in all aspects of product support
Manager - Consumer Product Support
By CARFAX At London, Ontario, Canada
Exceptional leadership and management skills
Highly organized with excellent time management skills
Collaborate with Product Support management to maximize efficiency, consistency, quality of work, and provide for an even distribution of workload
Work with internal teams to improve internal systems, CARFAX products, and the overall customer experience
Identify and analyze trends in customer inquiries for process efficiencies and improved customer experiences
Excellent listening skills, including the ability to understand the customer’s point of view and respond clearly, concisely, and with empathy
Diagnostics Product Support – Fixed Term Opportunities
By Livestock Improvement Corporation (LIC) At London, Ontario, Canada
Good interpersonal and communication skills
Excellent attention to detail, analytical & problem-solving skills
SAP & Outlook experience an advantage
Ideally but not essential, either Dairy farm experience and or LIC experience
Excellent teamwork & can-do attitude
A great sense of humour
L2 Product Support Specialist
By Acumatica At Montreal, Quebec, Canada
Experience in account management or service and support.
Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
Analyze customer's business and technical requirements and deliver appropriate solutions.
Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
Create Knowledge Base articles for repetitive issues.
College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).
Sr. Product Control Manager To Support The Product Control Business Unit For Our Global Banking Client
By S.i. Systems At Toronto, Ontario, Canada
Knowledge & Experience / Qualifications:
• Experience with Microsoft Office (Excel, Word & Access) including advanced spreadsheet and VBA skills.
• Good organizational skills, able to independently prioritize and coordinate reporting requirements/deadlines.
• Familiarity and experience with Microsoft Office (Excel, Word & Access) including advanced spreadsheet and VBA skills
Sr. Product Control Manager to support the Product Control Business Unit for our Global Banking Client
• Complete other responsibilities, as assigned.
Product Support Specialist Jobs
By Atlantic Equipment At Dartmouth, Nova Scotia, Canada
·Coordinating parts and attachment orders and inventory management for Heavy Equipment
Motivated self-starter with excellent inter-personal and communication skills
Qualified candidates will possess the following skills/qualities:
Work with multiple stakeholders in order to provide world class customer satisfaction
Ability to engage and learn basic operation of heavy equipment
Positive attitude and desire to grow with a dynamic company
Product Support Specialist (Remote)
By Copper At Canada
2-4 years prior experience in customer or technical support
Excellent oral and written communication skills
Comprehensive benefits - health, dental, vision, paramedical, short/long term disability + life insurance (given from day 1)
Daily huddle with the Support team
Become well-versed in our CRM in order to assist customers and fellow coworkers when questions arise
Responding to individual customer/technical support issues and ensuring a timely response to all inquiries
Inside Product Support Representative
By Finning At Edmonton, Alberta, Canada
Maintain accurate records of account details and equipment population and record, manage and report on activities and opportunities using Saleslink.
Strong mechanical aptitude and heavy equipment parts knowledge is essential
Excellent interpersonal, verbal and written communication skills
Good Computer skills essential and ability to learn new systems
Build positive relationships with new and lapsed customers to meet or exceed annual parts sales targets while achieving required profitability.
Develop cash sales and new prospect accounts into regular customers.
Product Support Manager Jobs
By TOA Canada Corporation At Mississauga, Ontario, Canada

Summary: The position of Product Support Manager is an advanced position in the Product Support Group at TOA Canada Corporation.The Product Support Manager must be able to perform all of the ...

Product Support Analyst Jobs
By CMiC At Toronto, Ontario, Canada
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
Excellent communication skills, both verbal & written
Exceptional analytical and problem solving skills
Product Support Analyst Jobs
By Wajax At Acheson, Alberta, Canada
Manage and Maintain Data and Supplier Management Websites for compliance and accuracy.
Respond and handle daily miscellaneous tasks originating from management, clients, fleet and/or other departments/colleagues
Aid the Manager with identification and solutions regarding any non- conformities related to the programs, product, process and systems
Creating reports on a regular basis for general managers.
Develop and track PM programs working with both the operations managers and RSM’s
Reconcile GM and PM accounts with Finance team
Product Support Specialist - L1
By Acumatica At Montreal, Quebec, Canada
Experience in account management or service and support. Experience troubleshooting business software products a plus
Analyze customer's business and technical requirements and deliver appropriate solutions.
Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
Knowledge of customer service principles and practices are a plus
Strong verbal and written communication skills
Product Support Specialist Jobs
By Aquila At Ontario, Canada

What’s In It For You

Are you looking for a job that will challenge you and help you make a difference? Join our team as a Product Support Specialist and help us provide world-class customer service to our customers. You'll be the go-to person for technical support, troubleshooting, and problem-solving. Plus, you'll get to work with cutting-edge technology and be part of a dynamic team. If you're up for the challenge, apply now!

Product Support jobs involve providing technical support to customers who have purchased a product or service. This may include troubleshooting, answering questions, providing advice, and helping customers to get the most out of their product. To become a Product Support specialist, you should have a strong understanding of the product or service you are supporting, as well as excellent customer service skills. You should also have a good understanding of computers and technology, as well as the ability to troubleshoot technical issues.

Product Support Skills required for your resume and career include:

• Excellent customer service skills
• Knowledge of the product or service being supported
• Ability to troubleshoot technical issues
• Knowledge of computers and technology
• Ability to communicate effectively
• Ability to work independently and as part of a team
• Ability to work under pressure
• Good problem-solving skills
• Attention to detail

Product Support Knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of product or service being supported
• Knowledge of computers and technology
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

Product Support Responsibilities for your resume and career include:

• Responding to customer inquiries and requests
• Troubleshooting technical issues
• Providing advice and guidance on product or service usage
• Updating customer records
• Escalating customer issues to appropriate personnel
• Documenting customer interactions
• Maintaining customer satisfaction

Product Support Experience for your resume and career include:

• Experience working in customer service
• Experience working with computers and technology
• Experience troubleshooting technical issues
• Experience working with customer service software
• Experience working with customer service policies and procedures

Product Support Qualifications for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology

Product Support Educations for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology
Tools that help Product Support work better include customer service software, troubleshooting tools, and knowledge bases. Good tips to help Product Support do more effectively include staying organized, staying up to date on product or service changes, and staying in communication with customers. Common Product Support interview questions include questions about customer service experience, technical troubleshooting experience, and knowledge of the product or service being supported.