Group Leader Product Specialists - Digital Solutions

Role And Responsibilities

Group Leader - Product Specialists - Digital Solutions

Position Requirements Summary

CAE Healthcare is seeking a Group Leader – Product Specialist - Digital Solutions. As a leader in healthcare simulation, we are seeking a motivated and action-oriented professional to support the LearningSpace product portfolio, drive client solution design, drive revenue, margin, customer satisfaction and manage the Product Specialist team.

Position Responsibilities:

Manage the Product Specialist (PS) Group:

• Define guidelines and create policies regarding FAQ question from the sales team, share it with the PS Team.
• Define and improve product demonstrations based on new and amended features, educate the SSM and PSS teams, ensure the quality of the demos and technical knowledge.
• Set good examples by holding themselves to CAE Code of business conduct, to the standards of conduct and performance that they demand of their employees.
• Advise PSS team members on architecture and design of solutions to be delivered and ensure accuracy for customer. Take lead in resolving difficult technical situations on big deals.
• Support the training process to ensure that the team continuously meets the job requirements.
• Review and approve the expense claims and travel plans.
• Support talent management programs to compensate, coach, appraise and train personnel.
• Provide leadership and support for LearningSpace Product Specialist Team.
• Oversee and pro-actively monitor the Opportunities of every PS team member.
• Create and foster teamwork among employees and set work goals and standards for employees.
• Manage professional interaction and collaboration between SSM and PSS teams with Digital MoS.
• Depending on the business requirements, additional duties may be assigned.

Contribute to the development of the product strategy:

• Assist with the development of and adherence to the product roadmap. Requires coordination with development team.
• Focus the team on revenue, customers, and quality.
• Work closely with product management to ensure they maintain salesforce and Deltek parts to be able to architect solutions for customers accurately.
• Work with engineering / project management to deliver the product on time and on budget.
• Know the product, the market and the competitors extremely well and operate on the strong basis of knowledge and confidence.
• Work together with various organizations to deliver the right product the right time
• Assist with Contribute to the development of alternative and new pricing strategies for existing solutions and as LearningSpace moves to SaaS approach. Manage PSS knowledge of those strategies.
• Contribute to the development of the product marketing strategy and support sales activities with TSMs, SSMs and PSSs.
• Support the product life cycle with product management including obsolescence.

Support sales activity:

• Create FAQs, conduct presentations and white papers that can be leverage by the sales team (sales tools).
• Manage relationship with 3rd party AV partners, and negotiate technical agreements to best deliver for customers. Ensure clear responsibilities in delivery.
• Communicate marketing plan including campaigns to the PSS team.
• Define and communicate market positioning (key message), match competitive features and pricing.
• Write positions on important issues (competitive silver bullets, tough product decision, markets to attack or yield).

Sales and product training activity:

• Contribute to and support the creation and maintenance of sales training materials relating to LearningSpace.
• Assist in the face-to-face training requirements and competency assessment of sales teams

Oversight of marketing strategies:

• Contribute to identifying market segments, position the product and define key messaging for each segment.
• Create marketing collaterals (text).
• Contribute to product launches and campaigns with various stakeholders.
• Manage promotional costs.

MINIMUM QUALIFICATION REQUIREMENTS:

• Associate college degree in related field of study.
• Computer literacy is essential. Must be proficient in Word, Excel and PowerPoint.
• Experience with a CRM system.
• Demonstrated ability to work in a multidisciplinary team and cross functional environment.
• Excellent oral and written communication skills including strong presentation and interpersonal skills.
• Strong analytical skills.
• Organized and detail oriented individual with a proven ability to manage and prioritize multiple responsibilities and projects.
• 3-5 years’ related experience.
• Strong negotiation skills.
• Ability to manage relationships with key opinion leaders, Sales personnel and clients.
• Ability to identify strategic opportunities, set aggressive objectives and drive key business priorities.
• Must be able to travel 30%.

PREFERRED:

• Experience in a similar product management, marketing, product specialist, account manager or business development role, in the healthcare simulation industry.
• Previous healthcare or medical device field sales or sales support experience is an asset.
• Salesforce or other major CRM proficiency.
• Postgraduate training in marketing and business strategy preferred (i.e. MBA).
• Experience in healthcare simulation is highly desired for this role.
• Experience selling or marketing of AudioVisual products.

STATUS: Regular Full-time, Exempt

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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