Technical Support Engineer Jobs

Technical Support Engineer

North Vancouver, BC - On-site

Your Job

We are looking for a skilled and motivated Technical Support Engineer to join our Team.

As a Technical Support Engineer, you will play a critical role in ensuring the smooth operation and stability of our Software, Hardware, and Cloud Services used by our internal team. Your primary responsibility will be to support, troubleshoot, and resolve issues that arise during day-to-day operations.

This role will be based out of DarkVision’s head office in North Vancouver, BC and report to our Testing and Automation Team Lead.

Our Team

You will work closely with our Software Quality Assurance, Data Analysis, and Operations teams to provide troubleshooting and technical support, and ensure the continuous improvement of our technologies.

What You Will Do

• Contribute to product development with the engineering teams to enhance reliability and efficiency of our products and workflows.
• Respond promptly to support requests, investigating and troubleshooting issues to resolution.
• Document and maintain knowledge base articles and troubleshooting guides for quick issue resolution and knowledge sharing.
• Participate in on-call rotations and provide after-hours support as required.
• Identify and implement automation opportunities for system testing to help avoid future issues.
• Participate in the release management process by reviewing and testing software deployments.
• Communicate effectively with stakeholders, providing timely updates on issues and their resolutions.

Opportunities to Learn

• Hardware and software product development
• Cloud Services (AWS, Docker, and Databases)
• Quality Assurance and Release Management
• Industrial ultrasound for non-destructive testing and industrial asset inspections

Who You Are

• Experience providing technical support to a wide range of technical and non-technical users.
• Post secondary education in computing science, engineering, IT, or a related field.
• Knowledge of networking concepts and troubleshooting of network related issues.
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex systems and identify root causes.
• High level understanding of cloud services and cloud platforms such as AWS.
• Strong communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical stakeholders.
• Ability to learn quickly and work effectively in a team-oriented, collaborative environment.
• Familiarity with Linux and Windows operating systems, including command-line utilities.

What Will Put You Ahead

• Bachelor’s degree in computing science, engineering, IT, or a related field
• Experience providing technical support to both software and hardware products.

What’s in it for you?

• Competitive salary or higher (Top $ for top talent).
• Lots of autonomy, interesting work, industry leading technology.
• Generous vacation allotment.
• Full benefits package.

About DarkVision

DarkVision Technologies Inc. is a Canada-based tech company disrupting the industrial imaging market since 2013. We have created the world’s most advanced acoustic-based imaging platform. We are packaging it into multiple new product lines, revolutionizing how our clients quantify and visualize the integrity of their critical assets.

Backed by Koch Industries, one of the world's largest privately held companies, DarkVision’s team of Mechanical, Skunkworks, Electrical, Software, and Machine Learning Engineers is rapidly expanding to meet the demand for the company’s current and upcoming products.

We allow employees to work on cutting-edge technologies that blend science with real-world applications. We invite you to join our team for the exciting journey ahead as we become the global leader in industrial imaging.

Why DarkVision

Here are four reasons you’ll like working at DarkVision:

• Growing Quickly: We are launching several new product lines and, as a result, have more than doubled our headcount over the last year.
• ‘A’ Players: Our team is made up of talented, intelligent, and hardworking people. If you’re an ‘A’ player, you’ll enjoy the intellectually stimulating, challenging and respectfully competitive atmosphere.
• Lots of Opportunities: We are transitioning into a much larger organization and recently expanded into a 52,000 sq ft facility in North Vancouver, BC. We are expanding globally by opening offices in the US and Norway.
• Well-Funded: We are backed by Koch Industries - North America’s largest privately held company, and actively work with top-tier operators across North America.

About KES

Koch Engineered Solutions, part of the Koch Industries family of companies, is a dynamic network of businesses that work together to create an ecosystem of domain expertise. Increasing operational efficiency and safety. Reducing waste and emissions. The manufacturing challenges of today aren’t just about improving performance or practicing environmental stewardship, such as managing water and waste, reducing carbon emissions and increasing energy efficiency. They are about doing both, but better. That’s where you come in. We are a people company. It’s our people who bring the domain expertise and engineered solutions to our customers. Join our ranks and change the world.

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