Network Technical Support Technician

Interior Health is looking for a Network Technical Support Technician to join the team at our Kelowna location.
What We Offer

• Extended health & dental coverage
• Work-life balance
• Employer paid vacation-Medical Services Plan
• Employer paid training/education opportunities
• Employer paid insurance premiums
• Employee & Family Assistance Program
• Municipal Pension Plan

Job Summary
In accordance with established vision and values of the organization, the Network Technical Support Technician II provides network, computer and telephone technical support of information and communication systems throughout the health region by analyzing and diagnosing problems and formulating solutions and by installing, configuring and testing hardware and software.
Typical Duties And Responsibilities

• Configures, tests, installs and maintains network equipment, servers, PCs, terminals, printers and interfaced instruments, telephones and telephone network equipment.
• Monitors computer system, network, and telephone system security and makes or recommends adjustments. Maintains database of interface equipment, network and telephone system components and configurations.
• Performs other related duties as assigned.
• Analyzes and diagnoses network and telephone problems and formulates solutions. Implements programs to monitor network performance and recommends enhancements to accommodate current and future requirements of both local and wide area networks and telecommunication networks.
• Develops and maintains network and technical procedures and documentation related to the design, configuration and support of interface equipment, printers, network devices, servers, telephone and telephone network equipment.
• Acts as liaison with external agencies to ensure that the wide area network and telephone issues are resolved in a timely and cost effective manner.
• As a member of the team, consults and participates in the specification, design and installation of data and telecommunications cable plants in the Region.