Register
Recruit Create CV

Staff Technical Support Engineer Jobs in Alberta

Technical Support Engineer Jobs
By BrickRed Systems At Calgary, Alberta, Canada
Perform code analysis, requirements analysis, software reviews, and system risk analysis to ensure robust and reliable software solutions.
Leverage your Azure knowledge to enhance technical solutions and customer interactions.
Contribute to production support activities, offering expertise to resolve customer issues promptly.
Leadership: Exhibit leadership skills in managing technically complex and sensitive customer situations.
Problem-Solving: Showcase your troubleshooting skills by efficiently resolving challenging customer issues.
Minimum 3+ years of experience in programming languages like C#, Java, and C++.

Are you looking for a challenging and rewarding role as a Staff Technical Support Engineer? We are looking for an experienced engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have a passion for technology and enjoy helping others, this could be the perfect job for you!

Overview A Staff Technical Support Engineer is responsible for providing technical support to customers and internal staff. They are responsible for troubleshooting technical issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of software and hardware systems and be able to quickly diagnose and resolve technical issues. Detailed Job Description The Staff Technical Support Engineer is responsible for providing technical support to customers and internal staff. This includes troubleshooting technical issues, providing technical advice, and resolving customer complaints. The Staff Technical Support Engineer must be knowledgeable in a variety of software and hardware systems and be able to quickly diagnose and resolve technical issues. They must be able to communicate technical information to customers in a clear and concise manner. The Staff Technical Support Engineer must also be able to work independently and as part of a team. Job Skills Required
• Knowledge of a variety of software and hardware systems
• Ability to troubleshoot technical issues
• Ability to provide technical advice
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Excellent customer service skills
• Excellent problem-solving skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Knowledge of a variety of software and hardware systems
• Excellent customer service skills
• Excellent problem-solving skills
Job Knowledge
• Knowledge of a variety of software and hardware systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of computer networks and systems
Job Experience
• 5+ years of experience in technical support
• Experience in customer service
• Experience in troubleshooting technical issues
• Experience in providing technical advice
Job Responsibilities
• Troubleshoot technical issues
• Provide technical advice
• Resolve customer complaints
• Communicate technical information to customers
• Work independently and as part of a team
• Monitor customer service metrics
• Maintain customer service records