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Technical Support Engineer Jobs

Technical Support Engineer Jobs
By Subscribe At Canada
Manage and address electronic tickets efficiently
2+ years' of technical support experience
Strong written and verbal and troubleshooting skills
Reproduce customer environment and run tests
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Technical Support Engineer Jobs
By PGP Life Scientific Ltd At Waterloo, Ontario, Canada
Manage and address electronic tickets efficiently
8+ years' of technical support experience
Strong written and verbal and troubleshooting skills
Excellent verbal, written and interpersonal communication skills.
Knowledge of medical and lab safety and standards
Attending weekly training sessions to improve technical skills.
Ingénieur Support Technique - Cloud/Technical Support Engineer - Cloud
By Ericsson At Montreal, Quebec, Canada
Initiate and lead Crisis Management process during network or country wide outages
Show leadership while driving technical and management bridge
Participate with different levels of Regional, Global Support management in post event analysis
Bachelor’s degree in Engineering or Computer Science or equivalent technical experience
Minimum of 2-4 years of engineering experience in Telecommunication Technologies such as Packet Core, Radio, Cloud, IMS, VoLTE, etc.
Background in Customer Support Services, associated tools and has a level of customer service skills necessary to handle diverse customer reactions
Technical Support Engineer (Rolling Stock)
By Siemens At Montreal, Quebec, Canada
Required Knowledge / Skills, Education, And Experience
Assist with running maintenance on a fleet of locomotives and coaches, maintenance instructions from Computerized Maintenance Management System (CMMS).
Very good knowledge of French and English both written and spoken, with excellent communication skills in both languages
Ability to work under pressure (stress management)
Bachelor's degree in Electrical or Mechanical Engineering or College degree in Mechanical or Electrical Engineering or equivalent experience
More than 3 years of experience in an industrial, maintenance or commissioning environment preferably in rolling stock industry
Software Technical Support Engineer
By Bybit At Canada
Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team;
Familiar with technical support process and escalation management;
5-10+ years of experience in support or financial technology (FinTech) industries;
2+ years software development experience;
2+ years SQL experience (Oracle, MySQL);
2+ years Web or APP related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix;
Technical Support Engineer Jobs
By Calabrio, Inc. At Vancouver, British Columbia, Canada
Experience with operating a Workforce Management platform
Provide technical assistance to Calabrio customers using Workforce Management or DX
Provide status to the Calabrio management, the customer, Calabrio sales and external system providers support staff as necessary
Utilize remote secure access technologies such as VPN and WebEx to diagnose and resolved customer issues
Employ methodical problem resolution techniques to remotely diagnose hardware and operation system end applications using diagnostic utilities
Experience with Microsoft SQL Server, basic queries

Are you looking for a challenging and rewarding role as a Technical Support Engineer? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, as well as providing customer service and support. If you are looking for an opportunity to work with cutting-edge technology and make a difference, this is the job for you!

Technical Support Engineer Job Skills:

• Excellent problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to prioritize tasks
• Ability to work under pressure
• Excellent customer service skills

What is Technical Support Engineer Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in computer hardware and software
• Previous experience in a technical support role

What is Technical Support Engineer Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Technical Support Engineer Job Experience?

• Previous experience in a technical support role
• Experience with customer service
• Experience with troubleshooting and problem-solving

What is Technical Support Engineer Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Install and configure computer hardware and software
• Diagnose and repair hardware