Register
Recruit Create CV

Customer Technical Support Jobs

Customer Service Specialist/Technical Support
By SharpLight Technologies At Vaughan, Ontario, Canada
Demonstrating strong communication and time management skills in prioritizing demanding workload
Search, and coordinate with the technical department, the hire of new technicians in remote areas to assist in set-ups/service calls.
Offer customers new devices and equipment (some sales required)
**Technical Skills – following quality control procedures and technical/clinical troubleshooting
Phenomenal Communication Skills (Written and Oral)
Excellent communication and interpersonal skills
Technical Lead, Customer Centricity
By Manulife At Toronto, Ontario, Canada
Enable Ongoing Customer Experience Enhancements
Prior experience launching survey programs in Medallia and implementing the Net Promoter System
8+ years of experience in fast-paced environment; experience in customer or digital functions considered an asset
Strong communication skills, including verbal, written, & PowerPoint
Strong workshop facilitation, training and influencing skills a plus
Market research, consumer insights, and international experience a plus
Technical Customer Support Engineer
By Improvado At Calgary, Alberta, Canada
3+ of working experience as a Technical Support Engineer, or a similar role
Experience with SQL: a deep understanding of select queries, filtering, and aggregate queries.
Outstanding communication and interpersonal skills
Basic digital marketing knowledge (analytics tools, metrics, etc.)
Experience with API (like Facebook, Instagram, Twitter, Reddit) and Postman
SQL window functions, update, insert, delete, experience in Postgres or Clickhouse
Customer Technical Support Jobs
By Aquent At Canada
• Create and maintain incident management requests to product group or engineering group
• Responsible for the customer support experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• 3+ years technical support, technical consulting experience, or information technology experience
• Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
• Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
Customer & Technical Support Jobs
By Recruit Action inc. At Saint John, New Brunswick, Canada
Proactively communicate the benefits of diagnosing and resolving issues.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to continuously improve customer experience.
Maintain product and software knowledge.
Focus on performance - measured by providing great experiences and resolving technical issues through good business decisions in each interaction.
Experience troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc.
Technical Customer Support Representative
By Sciemetric At Windsor, Ontario, Canada

Please read Job Requirements before applying. 2 Year college program or relevant work experience with basic computer troubleshooting. Must be a Canadian Citizen and Live in Windsor Ontario.

Customer Service / Technical Support Representative
By Concentrix At Niagara Falls, Ontario, Canada
Deliver expert customer experiences…with a smile.
Type of experience or interests
Personal qualities/skills important to the role (tech, service, et)
Help customers resolve technical issues.
Assist in correcting billing concerns.
Ensure the appropriateness of social media content.
Customer Technical Support Jobs
By Guardian Mobility At Ottawa, Ontario, Canada
·IP and Cloud networking architecture knowledge.
·Experience with Linux and Microsoft Windows Server operating systems.
·Exceptional written, verbal, and interpersonal communications skills.
Guardian Mobility is seeking a Junior Technical IT and Client support person to join our team.
– Provide input into the
Individual who takes initiative and are client-focused.
Technical Customer Support Jobs
By Sync.com At Toronto, Ontario, Canada
Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.
Gain in-depth knowledge of Sync's operations, including development team escalation processes and billing procedures.
Possess a minimum of 4 years of experience in technical support, customer support, or systems administration.
Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
Best in the class health benefits
Provide technical support to clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.
Technical Customer Support Specialist (Remote) - Est
By Swift Medical At Charlottetown, Prince Edward Island, Canada
Manage ticket queue efficiently to meet SLA demands
At least 3 year experience engaging directly with end-users to handle and resolve technical problems;
Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);
Basic experience querying databases using SQL;
Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;
Build and maintain a library of technical documentation to help accelerate issue resolution;
Technical Customer Support Specialist (Remote) - Est
By Swift Medical At Toronto, Ontario, Canada
Manage ticket queue efficiently to meet SLA demands
At least 3 year experience engaging directly with end-users to handle and resolve technical problems;
Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);
Basic experience querying databases using SQL;
Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;
Build and maintain a library of technical documentation to help accelerate issue resolution;
Technical Customer Support Specialist (Remote)
By Swift Medical At Charlottetown, Prince Edward Island, Canada
Manage ticket queue efficiently to meet SLA demands
At least 3 year experience engaging directly with end-users to handle and resolve technical problems;
Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);
Basic experience querying databases using SQL;
Technical Customer Support Specialist (Remote)
Some of the things we offer to Swifties:

Are you looking for a job that allows you to use your technical skills to help customers? Look no further! We are looking for a Customer Technical Support Specialist to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and resolving customer inquiries. If you have a passion for technology and helping others, this is the job for you!

Overview:

Customer Technical Support jobs involve providing technical assistance to customers who are having trouble with their products or services. This could include troubleshooting software or hardware issues, providing advice on how to use products, and helping customers with installation and setup. Customer Technical Support professionals must have excellent communication and problem-solving skills, as well as a strong knowledge of the products they are supporting.

How To Become an Customer Technical Support jobs:

To become a Customer Technical Support professional, you will need to have a strong understanding of the products or services you are supporting. You should also have excellent communication and problem-solving skills. Many employers require a degree in a related field, such as computer science or information technology. Additionally, some employers may require certification in specific software or hardware.

Customer Technical Support Skills:

• Excellent communication skills
• Problem-solving skills
• Knowledge of products and services
• Ability to troubleshoot software and hardware issues
• Patience and empathy
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team

What is Customer Technical Support Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of product installation and setup

What is Customer Technical Support Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot software and hardware issues
• Provide advice on how to use products and services
• Assist with product installation and setup
• Document customer interactions and resolutions
• Follow up with customers to ensure their issue has been resolved
• Escalate unresolved issues to higher-level support personnel

What is Customer Technical Support Experience?

• Previous experience in customer service or technical support
• Experience with troubleshooting software and hardware issues
• Experience with customer service software
• Experience with product installation and setup
• Experience with providing advice on how to use products and services

What is Customer Technical Support Qualifications?

• Degree in a related field, such as computer science or information technology
• Certification in specific software or hardware
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques

Customer Technical Support Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in specific software or hardware
• Training in customer service principles and practices
• Training in technical support processes and procedures
• Training in troubleshooting techniques
What tools help Customer Technical Support work better?
• Remote access software: Remote access software allows Customer Technical Support professionals to access customer computers remotely to troubleshoot issues.
• Knowledge base software: Knowledge base software allows Customer Technical Support professionals to store and access information about products and services.
• Customer service software: Customer service software allows Customer Technical Support professionals to track customer interactions and resolutions.
• Collaboration software: Collaboration software allows Customer Technical Support professionals to work together on customer issues.
Good tips to help Customer Technical Support do more effectively?
• Listen carefully to customers: It is important to listen carefully to customers in order to understand their issues and provide the best possible solutions.
• Ask questions: Asking questions can help Customer Technical Support professionals better understand customer issues and provide more effective solutions.
• Stay organized: Staying organized can help Customer Technical Support professionals keep track of customer interactions and resolutions.
• Follow up: Following up with customers can help ensure that their issues have been resolved.
Common Customer Technical Support interview questions?
• What experience do you have in customer service or technical support?
• What knowledge do you have of customer service principles and practices?
• What knowledge do you have of technical support processes and procedures?
• What knowledge do you have of troubleshooting techniques?
• What experience do you have with customer service software?
• What experience do you have with product installation and setup?