Customer Service Specialist/Technical Support

Company Description:

With great pleasure, we introduce to you the SharpLight Technologies Family. Over 20 years ago in Rishon LeZion Israel, we envisioned creating a unique brand centered around the pioneering of proprietary and revolutionary medical aesthetics technologies that would change people’s lives, and that we did. While adopting the highest standards in quality, performance, safety, and precision, we wanted our focus to ensure that each of our valued partners (customers) acquired a luxury product delivered with a superior partner experience.

As a response to the rapidly growing global demand for advanced, safe, and effective medical aesthetic technologies, our research and development team alongside our engineering experts continue to work diligently to provide ongoing world-class results. Bringing revolutionary technologies to market was our underlying vision, today have the privilege of partnering with thousands of clinics worldwide and growing, collectively conducting millions of beautifying treatments each year.

At the bedrock of our principles lies the importance of partnership, driving each and every one of our indispensable members to place our partners first. Our slogan, “Your Success in Our Business”, is meant to delineate our ongoing, laser-sharp solutions bringing the latest in marketing, education, service and support to our valued partners. As we continue to embrace our good fortune in building a multi-national brand with strong roots, a solid core purpose and meaningful values, we owe everything to our incredible team members and our valued partners who share in our tremendous passion, vision and love for the medical aesthetic industry.

Why Should You Join SharpLight?

We are only as good as our people! Our shareholders serve our leadership, who serve our members (employees), and who serve our partners (clients) all in line with our purpose-driven culture. Our servant leadership style allows for continual improvement and growth making SharpLight a tremendously opportunistic environment to propel. Our members have been at the forefront of creating our core values which have allowed us to carefully listen, swiftly adapt and methodically pioneer the perfect cross-functional collaborative environment. Let’s continue the successful journey together!

The Superstar:

We are looking for an individual who has relevant experience in a previous role as a Customer Service Specialist/Technical Support. The superstar we want as part of our SharpLight family is professional, engaging, and detail-oriented, possessing skills as below:

Tasks and Responsibilities:

• Demonstrating strong communication and time management skills in prioritizing demanding workload
• Always provide superior client support, including answering routine questions or complaints in a courteous manner.
• Review and continuously improve customer service procedures.
• Responsible for the successful coordination of communications between clients and the company departments.
• Performing other miscellaneous office tasks as assigned
• Search, and coordinate with the technical department, the hire of new technicians in remote areas to assist in set-ups/service calls.
• Establish relationships and work in partnership with suppliers and vendors.
• Troubleshoot all client issues as they arise and escalate to the Technical team as necessary.
• Creating a measure of exceptional customer service and tracking this growth through customer surveys, routine phone calls/emails or scheduled maintenance.
• Offer customers new devices and equipment (some sales required)
• Learn and utilize specific software tools and problem-solving strategies to solve customer issues and continuously improve our processes.
• Offer client support whether that is by arranging training for existing or new clients or setting them up with a technician within their area to deal with technical complaints.
• **Technical Skills – following quality control procedures and technical/clinical troubleshooting
• Participation in agency brainstorming sessions as well as coming up with an innovative platform to contribute to the growth of the customer service department – in coordination with technical, clinical, and marketing departments (including, but not limited to surveys, automated responses, live chat options, newsletters, devising a budget for scheduled maintenance/initiating hire of p/t tech, etc.)

Please note that your duties, location of employment and reporting relationships may be adjusted at any time, within the required by applicable legislation.

Required Education, Languages &

Skills:

• Phenomenal Communication Skills (Written and Oral)
• Fluent in English
• Microsoft Office Suite including (Word, Excel, PowerPoint)
• Excellent communication and interpersonal skills
• BA or college degree

Commitment to Diversity

SharpLight Technologies is committed to creating an equitable, diverse, and inclusive work environment. Our strength arises from inclusion, the diversity of our people, ideas, perspectives, and cultural backgrounds in our workplace. We encourage all qualified women; First Nations, Métis, and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply to join our SharpLight family; however, at this time only qualified candidates will be contacted.