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Technical Customer Service Jobs

Customer Service Specialist/Technical Support
By SharpLight Technologies At Vaughan, Ontario, Canada
Demonstrating strong communication and time management skills in prioritizing demanding workload
Search, and coordinate with the technical department, the hire of new technicians in remote areas to assist in set-ups/service calls.
Offer customers new devices and equipment (some sales required)
**Technical Skills – following quality control procedures and technical/clinical troubleshooting
Phenomenal Communication Skills (Written and Oral)
Excellent communication and interpersonal skills
Technical Lead, Customer Centricity
By Manulife At Toronto, Ontario, Canada
Enable Ongoing Customer Experience Enhancements
Prior experience launching survey programs in Medallia and implementing the Net Promoter System
8+ years of experience in fast-paced environment; experience in customer or digital functions considered an asset
Strong communication skills, including verbal, written, & PowerPoint
Strong workshop facilitation, training and influencing skills a plus
Market research, consumer insights, and international experience a plus
Technical Customer Service Supervisor
By Essential HR Canada At St. Catharines, Ontario, Canada
A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education
Stay certified and up-to-date in CRM software (Ticket Management).
Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.
Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.
Coach team members to improve their service skills.
Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.
Technical Customer Service Representative
By TELUS International At Canada
Demonstrates excellent organizational and time-management skills
Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
Actively participate in the creation and continued evolution of content for the knowledge base
2+ years of interactive Customer Service experience
Excellent customer service skills with strong written and verbal communication skills
Ability to research using internal knowledge bases and public-facing documentation
Customer Technical Support Jobs
By Aquent At Canada
• Create and maintain incident management requests to product group or engineering group
• Responsible for the customer support experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• 3+ years technical support, technical consulting experience, or information technology experience
• Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
• Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
Customer & Technical Support Jobs
By Recruit Action inc. At Saint John, New Brunswick, Canada
Proactively communicate the benefits of diagnosing and resolving issues.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to continuously improve customer experience.
Maintain product and software knowledge.
Focus on performance - measured by providing great experiences and resolving technical issues through good business decisions in each interaction.
Experience troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc.
Customer Service / Technical Support Representative
By Concentrix At Niagara Falls, Ontario, Canada
Deliver expert customer experiences…with a smile.
Type of experience or interests
Personal qualities/skills important to the role (tech, service, et)
Help customers resolve technical issues.
Assist in correcting billing concerns.
Ensure the appropriateness of social media content.
Customer Technical Support Jobs
By Guardian Mobility At Ottawa, Ontario, Canada
·IP and Cloud networking architecture knowledge.
·Experience with Linux and Microsoft Windows Server operating systems.
·Exceptional written, verbal, and interpersonal communications skills.
Guardian Mobility is seeking a Junior Technical IT and Client support person to join our team.
– Provide input into the
Individual who takes initiative and are client-focused.
Technical Customer Support Jobs
By Sync.com At Toronto, Ontario, Canada
Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.
Gain in-depth knowledge of Sync's operations, including development team escalation processes and billing procedures.
Possess a minimum of 4 years of experience in technical support, customer support, or systems administration.
Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
Best in the class health benefits
Provide technical support to clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.
Technical Customer Service Representatvie
By PBS Systems At Calgary, Alberta, Canada
Achieve relevant certification in line with department needs and requirements
Effective time management and organization
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Previous customer service or dealership experience will be considered an asset
High School Diploma required, relevant certification or post-secondary diploma preferred
Bilingual Technical Customer Service Manager L Responsable Technique Du Service Clientèle
By Continental At Mississauga, Ontario, Canada

Job Description This position assumes overall responsibility of the Customer Service processes (PLT & Truck) for Continental Tire Canada within the market: Ensure appropriate resolution of all ...

Technical Customer Service Representative
By Altis Recruitment At Ottawa, Ontario, Canada
Communications and collaborates with teams, Customers, vendors, and management.
Works with Production/Finance to ensure project billing is up to date and monitors cost/margins.
Provides technical support to customers by offering guidance to help debug parts and explains how the parts work
Enters all new orders into computer system or cancels orders upon Customer request; manages the Order Review Process.
1-2 years of experience working in customer service, supporting sales and production/service teams
Experience providing support on physical parts
Technical Customer Service Manager
By Continental At Mississauga, Ontario, Canada

Job Description This position assumes overall responsibility of the Customer Service processes (PLT & Truck) for Continental Tire Canada within the market: Ensure appropriate resolution of all ...

Technical Service Engineer Jobs
By tna solutions Pty Ltd. At Halifax, Nova Scotia, Canada
Professional and career development benefits and education investment
Complete weekly timesheets and reports to the Aftermarket & Service Manager.
Support and collaborate with the Sales and Project Managers during machine trails and pre- installation works.
Packaging or processing manufacturing experience will ensure a smooth transition.
Sound experience in utilising AutoCAD and MS Project.
Recognition program linked to health and lifestyle benefits.