Technical Support Specialist Jobs

Symplicity & Orbis Communications creates innovative technology solutions for post-secondary institutions. Our team creates and supports technology that is changing how students, employers, community members, and educational institutions connect and interact.

We have a rewarding staff community culture that balances a challenging work environment, with staff wellness, selflessness, and a positive social environment. We encourage our staff to participate in a variety of activities and incentivize them to volunteer in their communities, continuously build their skills, and focus on their own wellness through activities like on-site yoga, staff meals, and ongoing team-building activities.

Job Summary:

• The Technical Support Specialist at Orbis is responsible to work hands-on with our customers, account managers, developers, and management team in the support and enhancement of our customers’ software experience. You will play a key role in the ability to service our customers and to help execute projects effectively. You will act as an important point of contact for customers on a range of issues from answering questions, discussing solutions, and providing sound technical advice.

Duties and Responsibilities:

• Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;
• Other duties as assigned.
• Provide technical resolution for issues or requests pertaining to the Orbis software platform with our customers over the phone, through our online support system and email;
• Manage communication with institutions to ensure system access and timely updates;
• Work closely under the guidance and direction of our management team to learn Orbis systems and methods;
• Work closely with our development team to articulate customer concerns, issues, and feature requests;
• Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff;
• Be a resource in the expansion and updating of our knowledge base resources;

Job Requirements

• Willingness to learn new programs and technologies;
• Java development and Eclipse IDE experience are considered an asset;
• Experience with Microsoft Azure considered an asset; Understanding of general development processes and workflows;
• Ability to manage multiple projects simultaneously while prioritizing schedules against shifting deadlines;
• Ability to work through to a final technical resolution for issues and requests;
• Adaptable to fast-changing requirements based on organizational and customer priorities;
• Strong analysis and problem-solving capabilities;
• Understanding of web technologies including Dynamic HTML, CSS, and JavaScript;
• Good understanding of Microsoft SQL Server or other database technologies;
• Ability to convey technical concepts to a non-technical audience;
• Experience analyzing Java applications;
• Conduct yourself in an honest and principled manner to contribute to the forward momentum of the organization.
• Experience with C# and .NET Framework considered an asset;
• Experience with Apache and Apache Tomcat is considered an asset;
• Courage to pursue bold ideas and decisions with passion, determination, and consideration for the impact and risks of your actions;
• Excellent written and oral communication skills;
• Ability to work both independently and in a team;
• Undergraduate degree or college diploma in a relevant area;
• Professional or co-op experience in software technical support;

Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer.