Technical Support Specialist Jobs

Adecco is currently hiring for a temporary, full-time Technical Support Specialist for 12-month contract to work with one of our prestigious clients . This opportunity is Remote role, with the central office in London, Ontario, Canada.

Pay rate:$21.50 to $22.94

Why work for Adecco?

• Flexible shifts
• Strong health and safety programs
• Free training programs
• 4% vacation pay earned on every paycheck
• Medical and dental benefits once qualified

/ Accountabilities:

The primary accountability of this position is to provide first level technical support. Key responsibilities include:

(1) Respond to a variety of inbound colleague calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and colleagues

(4) Identify and escalate wide-impact or potential wide-impacting outages

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback

(5) Build ongoing support proficiency for other skills and applications

Qualifications / Skills / Experience:

• University Degree or a College degree/diploma is considered an asset
• Above average computing and navigational skills
• Ability to work flexible schedules based on business forecast requirements (which are subject to change). We offer weekly rotations which can include day shifts, evening shifts, week-end shifts and overnight shifts. Shifts are published in advance and do require flexibility to ensure appropriate coverage.
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams
• Experience with ticketing systems is an asset
• Excellent written and oral communication skills.
• Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)

Technical/Troubleshooting ability:

A technical support background or related education including experience with some or all of the following: Windows 10, IE11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.

Must haves:

• Above average computing and navigational skills

• Exceptional customer service skills

• A team player who collaborates effectively with peers and other teams but can also work well independently

• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)

• A technical support background or related education

NICE TO HAVE:

• • Experience with ticketing systems is an asset