Premier Technical Support Specialist

Description And Requirements

Lenovo Solutions and Services Group (SSG) brings together all of Lenovo’s IT solutions and services across PC, infrastructure, and smart verticals, including attached services, managed services, and as-a-Service offerings, into one dedicated organization. By providing a truly global solution that offers everything from pocket to cloud via a single contract under the TruScale brand, we are empowering our customers to transform their vision into value.

As a Premier Technical Support Specialist, you will assist customers in resolving technical issues beyond the standard level one support most provide. You will be responsible for providing exceptional technical support to Lenovo’s enterprise customers. You will provide support via email and phone by accurately diagnosing reported problems within our client’s product enviorment (notebooks, desktops, and tablets), and are also responsible for dispatching parts and service to customer sites as needed.

Job Responsibilities:

• Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.
• Technical support to Lenovo’s customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
• Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
• Communicate effectively with end-users by translating complex technical details/instructions to match each customer’s level.

Basic Requirements:

• Must speak French and English fluently.
• Minimum of 1-3 years of experience in technical support or customer-facing technical role

Preferred Requirements:

• Ability to work effectively in a fast-paced, dynamic enviorment.
• CompTIA certifications (A+, Network+, Security+, etc.)
• Experience working in a call center type of enviorment.
• Degree in Computer Science, Information Technology, or related field; or equivalent experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to learn quickly with a proven record of learning new and challenging technologies.

If you have a passion for technology and customer support, we encourage you to apply for this exciting opportunity as a Premier Technical Support Specialist within our Solutions and Service Group at Lenovo!

Additional Locations:

• Canada
• Canada