Technical Support Specialist Jobs

Our client is a global organization that is looking to bring on a contract IT Systems Support Analyst to support some of their key applications that serve some critical functions in the Supply Chain process. This will be a 6-month contract to start.

Responsibilities include:

• Responsible for the maintenance of ongoing documentation, including test cases, job aids, knowledge articles, system manuals, checklists, and timelines
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions, remediating issues
• Responsible for technical systems support to users for all Supply Chain and Manufacturing business users on daily basis or as needed
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Carry out acceptance testing of new or updated software applications by developing test data and validating expected results
• Collaborate with stakeholders/business users to standardize, streamline, and coordinate business and system processes. Provides references for users by writing and maintaining user documentation; providing help desk support; training users
• Provide documentation of all processes and training as needed

Required skills and experience:

• A strong understanding of SQL and databases, and scripting experience with Shell, Bash, Python, or Perl to carry out database management functions
• 4+ years of related experience as a Systems Analyst
• Working knowledge in application servers, web servers, operating systems, web services, network, and web application architectural concepts
• WMS implementation (preferably using Manhattan WMS) is a plus
• Familiarity with software delivery methodologies such as agile/scrum
• Experience in supporting distribution centers and understanding inventory process flows
• Strong analytical, problem solving, and communication skills
• Experience with Java, VB.net, creation of web applications, web services, Cloud architecture
• Experience in solving complex problems, critical thinking, data analytics
• .NET and AWS Cloud experience are a plus
• Experience with functional design, configuration, deployment, and testing of enterprise software applications
• University degree, preferably in Computer Science
• Experienced in managing small to medium projects
• Knowledge of QSR or Franchising industry processes is preferred
• Experience with web services, warehouse automation including PLC’s

Thank you for your interest.