Automotive Technical Support Specialist

Take your Career to the next Level with MEVOTECH.

Mevotech is a trusted North American leader in the engineering and design of driveline, steering and suspension aftermarket auto parts. Fueled by innovation, our brands feature engineering improvements for maximum durability and performance, as well as time and labor-saving enhancements that drive bay efficiencies and increase shop revenues. Our in-house engineering team always has the Professional Technician in mind, and we are continuously optimizing part design for durability and ease of installation.

Benefits And Perks

• Good Life Fitness membership discount – Health/wellness are priority
• Access to training and career development through Mevo University
• Hybrid work arrangements
• Comprehensive benefit plan from day 1
• Employee Assistance Program
• Vision Care Reimbursement
• Company BBQ’s and socials – We appreciate YOU!
• 6 Wellness days + 3 weeks vacation per year
• Parts discounts – Our vehicles need love too!

About The Role

The Technical Support Representative is responsible for receiving and resolving inbound phone and email support requests from internal and external customers across North America. The individual serves as the ‘go-to’ person for all technical automotive part enquiries and is responsible for providing technical troubleshooting skills with a positive, energetic, and confident attitude.

What You Will Be Working On

• Produce clear, efficient, and timely logs of calls and emails into a client-case tracking system to manage requests and issues
• Follow established departmental procedures including call documentation, investigation, escalation, and resolution
• Respond to first level customer support phone calls and emails, providing extraordinary customer service and timely issue resolution.
• Assist with special projects, trade shows and conventions as required
• Follow up with customers to ensure issues have been resolved to their satisfaction
• Investigate and troubleshoot using various internal tools and web-based applications
• Collaborate with various internal teams including Engineering and Quality
• Resolve support issues in a prompt and efficient manner while escalating to the support manager, or technical team members when necessary.

What are we looking for?

• The ability to build and maintain relationships with internal and external customers
• Ability to work independently and multitask in a fast paced, high-activity environment
• Fluent in French or Spanish is an asset.
• Proficient in Microsoft Office, web-based applications and Customer Relationship Management systems
• Ability to read 2D and 3D automotive part drawings and blueprints
• Experience with Product Lifecycle Management software, ERP systems, technical references like All Data, Mitchell ProDemand and aftermarket parts catalogues is an asset
• Effective verbal and written communication skills
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
• Working knowledge of automotive suspension systems, chassis and steering components*

Physical Demands And Working Conditions

• Standard office setting
• 8:00am – 4:30pm
• Will be required to work on-site for first three months

Diversity And Inclusion

Diversity at Mevotech means that as an organization we provide the opportunity to employ a diverse team of people reflective of the communities in which we operate.

Mevotech believes the diversity incorporates all of the elements which make individuals unique, and we celebrate the infinite differences. In other words, it is not just about gender, race, age, orientation and so forth. And most importantly its not about a policy statement on the wall or a statement in our corporate values.

For Mevotech it is about the evolution of our culture, and the invisible elements which suppress individuals diversity. Yes, it does involve making conscious and deliberate steps towards setting goals and strategies which identify and target the internal gaps. At Mevotech our culture has been founded on diversity and inclusion. It’s about engaging different points of view from those that make up our community demographics. It’s about listening to different perspectives and including those perspectives in our organizational DNA.

Accessibility Accommodations

Mevotech provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.