Technical Support Specialist – Hamilton

Based at our Hamilton branch and reporting to the Technical support and training supervisor, the incumbent will be responsible for offering technical support to our service department to resolve various technical problems in addition to ensuring the proper training of our customers on the operation and the security updates of our equipment.
Main Responsibilities

• Evaluate the developping training.
• Carry out the necessary follow-ups on issues, updates and product improvements with various suppliers;
• Repair radio controls;
• Maintain the computerized files up to date;
• Produce and update technical newsletters and reminders;
• Identify and advise the dealer technicians and our customers, via telephone or email, on how to resolve operational problems of our various machines;
• Manage the purchase of diagnostic and chiseling tools;
• Participate and develop technical training programs;
• Drafting procedures and manuals;

Requirements And Skills

• DVS in construction equipment mechanics;
• Technical knowledge of our machines, such as Merlo, Skytrak and Snorkel;
• Good priority and time management;
• Proficiency in Microsoft Office suite, especially Excel;
• Structure, sense of organization and thoroughness;
• Mandatory French-English bilingualism: advanced in both written and oral;
• Customer service oriented with an ease of self expression.
• Minimum of 5 years of experience as a construction equipment mechanic;
• Very good knowledge in electrical, electronic and hydraulic mechanics;
• AVS in diesel engine mechanics and/or electronic controls is an asset;

Why Manulift?

• Generous referral bonuses (between $ 1,500 and $ 5,000 depending on the position);
• Virtual Medical Services 24/7 (EQ Care), group insurance and RRSP;
• Free parking;
• Career advancement opportunities across Canada.
• Corporate clothing (winter coat, jacket, shirts, etc.);
• Flexible hours and days of personal leave;
• Membership credit for a gym or a physical activity;
• A solid industry, operating in several growing markets;