Register
Recruit Create CV

Remote Technical Support Specialist Jobs in British Columbia

Technical Lead, Trilogy (Remote) - $200,000/Year Usd
By Crossover At Vancouver, British Columbia, Canada
Minimum 5 years of experience in software development.
Extensive hands-on experience using generative AI for software engineering tasks or in a product you built.
Proposing and conducting experiments with generative AI to enhance engineering processes, including problem decomposition, solution design, code generation, and advanced troubleshooting.
Documenting best practices and techniques in playbooks and guides that enable others to harness the power of generative AI effectively.
Using these AI tools and techniques to develop and ship actual features and products.
Minimum 3 years as a primary technical contributor for a development team or software product.
Technical Support Specialist Jobs
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Prior experience providing remote technical support and customer service.
Excellent verbal and written communication skills.
Ability to manage time on tickets efficiently.
Excellent problem-solving skills for technical products.
Prior experience maintaining extensive customer records on CRM.
Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Technical Support Specialist Jobs
By Hut 8 At Kelowna, British Columbia, Canada
Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.
Perform timely technical and management escalations for outstanding client issues.
Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.
Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)
Post secondary education in computer related studies, or relevant work experience (1-3 years)
Experience working directly with B2B level clients in a mission-critical technical support environment.
Technical Support Specialist (Remote)
By Top Hat At Vancouver, British Columbia, Canada
Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset
A management team focused on performance, growth, engagement and connection
Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges
Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues
You have 1-2 years of experience in a customer-facing role and you loved it!
You are highly proficient in English and have strong verbal and written communication skills
Technical Support Specialist Jobs
By Armstrong Fluid Technology At Scarborough, Ontario, Canada
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
Assist customers for problematic equipment and offer economic solutions.
Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.
Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.
Experience working with Tridium Niagara and wireless networking experience is a definite asset.
Strong, team-oriented leadership skills with presence and a bias for action.
Technical Support Specialist Jobs
By ABC Fitness At Vancouver, British Columbia, Canada
Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.
Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.
Strong technical skills, with experience in troubleshooting complex software issues.
Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.
Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.
Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.
Remote Software Support Specialist
By Eastman Kodak Company At Vancouver, British Columbia, Canada
Maintain and continue to develop excellent time management and prioritization skills
Recognized University or College degree in Computer Science or an equivalent combination of education and experience
Maintain and continue to develop excellent communication, interaction and customer service skills
In depth knowledge of Microsoft operating system, Macintosh OS.
Maintain, continue to develop and keep current with industry standard technologies, workflows and software applications
Maintain, continue to develop and keep current with both Apple Macintosh and Microsoft Windows technologies, processes, networking protocols and operating systems
Technical Support Specialist Jobs
By SGS Consulting At British Columbia, Canada
Must have excellent customer service skills and manage time well, working with multiple clients at the same time.
Assist inexperienced or nontechnical end users in resolving issues.
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided.
Winning Behaviors, Competencies, and Skills
Help desk or call center experience.
Creation of Knowledge-based articles, or customer facing documentation
Full Time / Customer Support Specialist (Remote)
By Tech Foorti At Kitchener, Ontario, Canada
Provide prompt and accurate responses, demonstrating excellent communication skills.
Assist customers in navigating our products and services, offering guidance and troubleshooting assistance.
Maintain a deep understanding of our offerings to effectively educate and inform customers.
High school diploma or equivalent; additional relevant certifications are a plus.
Strong interpersonal skills with the ability to empathize and connect with customers.
Excellent written and verbal communication skills in English; proficiency in other languages is an asset.
Remote Support Engineer Jobs
By Eastman Kodak Company At Vancouver, British Columbia, Canada
Maintain and continue to develop excellent time management and prioritization skills
Recognized University or College degree in Computer Science or an equivalent combination of education and experience
Maintain and continue to develop excellent communication, interaction and customer service skills
In depth knowledge of Microsoft operating system, Macintosh OS.
Maintain, continue to develop and keep current with industry standard technologies, workflows and software applications
Maintain, continue to develop and keep current with both Apple Macintosh and Microsoft Windows technologies, processes, networking protocols and operating systems
It Support Specialist - Not A Remote Position Based In Mackenzie, Bc
By Conifex Timber Inc. At Mackenzie, British Columbia, Canada
Contribute to an expanding knowledge base by documenting solutions or internal IT processes.
Information Technology technical education or university degree
Industry certifications in Windows Server, desktop support (CompTIA, Networking, Security, MCP, MCSA, MCSE, etc.).
Technical skills in the following:
Knowledge of essential network concepts and services: DNS, DHCP, IP, VLAN, and VPN.
Knowledge of common troubleshooting techniques.
Client Support Specialist / Full Time (Remote)
By Bizagility LLC At Vancouver, British Columbia, Canada

We are seeking a highly motivated and enthusiastic Client Support Specialist to join our team. As a Client Support Specialist, you will be responsible for providing exceptional customer service and ...

Are you looking for an exciting new challenge in the tech industry? We are looking for a Remote Technical Support Specialist to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent problem-solving skills, a passion for technology, and a commitment to customer service, then this could be the perfect job for you!

Overview A Remote Technical Support Specialist is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers understand how to use products and services. Detailed Job Description Remote Technical Support Specialists are responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot and resolve technical issues, provide technical advice, and help customers understand how to use products and services. They must also be able to provide customer service and support, answer customer inquiries, and provide technical support to customers. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of remote communication tools and technologies
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in providing remote technical support
• Experience in using remote communication tools and technologies
Job Responsibilities
• Provide technical assistance to customers over the phone, email, or other remote communication channels
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers understand how to use products and services
• Provide customer service and support
• Answer customer inquiries
• Provide technical support to customers