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Remote Technical Support Specialist Jobs in Vancouver, British Columbia

Technical Lead, Trilogy (Remote) - $200,000/Year Usd
By Crossover At Vancouver, British Columbia, Canada
Minimum 5 years of experience in software development.
Extensive hands-on experience using generative AI for software engineering tasks or in a product you built.
Proposing and conducting experiments with generative AI to enhance engineering processes, including problem decomposition, solution design, code generation, and advanced troubleshooting.
Documenting best practices and techniques in playbooks and guides that enable others to harness the power of generative AI effectively.
Using these AI tools and techniques to develop and ship actual features and products.
Minimum 3 years as a primary technical contributor for a development team or software product.
Technical Support Specialist (Remote)
By Top Hat At Vancouver, British Columbia, Canada
Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset
A management team focused on performance, growth, engagement and connection
Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges
Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues
You have 1-2 years of experience in a customer-facing role and you loved it!
You are highly proficient in English and have strong verbal and written communication skills
Technical Support Specialist Jobs
By ABC Fitness At Vancouver, British Columbia, Canada
Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.
Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.
Strong technical skills, with experience in troubleshooting complex software issues.
Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.
Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.
Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.
Remote Software Support Specialist
By Eastman Kodak Company At Vancouver, British Columbia, Canada
Maintain and continue to develop excellent time management and prioritization skills
Recognized University or College degree in Computer Science or an equivalent combination of education and experience
Maintain and continue to develop excellent communication, interaction and customer service skills
In depth knowledge of Microsoft operating system, Macintosh OS.
Maintain, continue to develop and keep current with industry standard technologies, workflows and software applications
Maintain, continue to develop and keep current with both Apple Macintosh and Microsoft Windows technologies, processes, networking protocols and operating systems
Remote Support Engineer Jobs
By Eastman Kodak Company At Vancouver, British Columbia, Canada
Maintain and continue to develop excellent time management and prioritization skills
Recognized University or College degree in Computer Science or an equivalent combination of education and experience
Maintain and continue to develop excellent communication, interaction and customer service skills
In depth knowledge of Microsoft operating system, Macintosh OS.
Maintain, continue to develop and keep current with industry standard technologies, workflows and software applications
Maintain, continue to develop and keep current with both Apple Macintosh and Microsoft Windows technologies, processes, networking protocols and operating systems
Client Support Specialist / Full Time (Remote)
By Bizagility LLC At Vancouver, British Columbia, Canada

We are seeking a highly motivated and enthusiastic Client Support Specialist to join our team. As a Client Support Specialist, you will be responsible for providing exceptional customer service and ...

Technical Support Specialist Jobs
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Prior experience providing remote technical support and customer service.
Excellent verbal and written communication skills.
Ability to manage time on tickets efficiently.
Excellent problem-solving skills for technical products.
Prior experience maintaining extensive customer records on CRM.
Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Technical Support Specialist Jobs
By Hut 8 At Kelowna, British Columbia, Canada
Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.
Perform timely technical and management escalations for outstanding client issues.
Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.
Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)
Post secondary education in computer related studies, or relevant work experience (1-3 years)
Experience working directly with B2B level clients in a mission-critical technical support environment.
Technical Support Specialist Jobs
By Armstrong Fluid Technology At Scarborough, Ontario, Canada
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
Assist customers for problematic equipment and offer economic solutions.
Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.
Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.
Experience working with Tridium Niagara and wireless networking experience is a definite asset.
Strong, team-oriented leadership skills with presence and a bias for action.
Technical Support Specialist Jobs
By SGS Consulting At British Columbia, Canada
Must have excellent customer service skills and manage time well, working with multiple clients at the same time.
Assist inexperienced or nontechnical end users in resolving issues.
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided.
Winning Behaviors, Competencies, and Skills
Help desk or call center experience.
Creation of Knowledge-based articles, or customer facing documentation
Full Time / Customer Support Specialist (Remote)
By Tech Foorti At Kitchener, Ontario, Canada
Provide prompt and accurate responses, demonstrating excellent communication skills.
Assist customers in navigating our products and services, offering guidance and troubleshooting assistance.
Maintain a deep understanding of our offerings to effectively educate and inform customers.
High school diploma or equivalent; additional relevant certifications are a plus.
Strong interpersonal skills with the ability to empathize and connect with customers.
Excellent written and verbal communication skills in English; proficiency in other languages is an asset.
It Support Specialist - Not A Remote Position Based In Mackenzie, Bc
By Conifex Timber Inc. At Mackenzie, British Columbia, Canada
Contribute to an expanding knowledge base by documenting solutions or internal IT processes.
Information Technology technical education or university degree
Industry certifications in Windows Server, desktop support (CompTIA, Networking, Security, MCP, MCSA, MCSE, etc.).
Technical skills in the following:
Knowledge of essential network concepts and services: DNS, DHCP, IP, VLAN, and VPN.
Knowledge of common troubleshooting techniques.
Developer Support Specialist (Remote)
By Brex At Canada
Bachelor's degree in related field or equivalent work experience
Excellent problem solving, troubleshooting and debugging skills
Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person
Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
Experience working with REST or GraphQL API calls
Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools
Technical Support Agent - Remote
By FreeStart Consultancy At Canada
Experience: 3 years to less than 5 years
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work conditions and physical capabilities:
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Technical Support Specialist Jobs
By Sectigo At Ottawa, Ontario, Canada
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
Prioritize and manage several open issues at one time.
Contribute to create Knowledge Base of known issues and their fixes.
Additional responsibilities and special projects as assigned.
High School Diploma; Bachelors or college degree in business and/or technical related field or equivalent work experience.
Technical Support Specialist Jobs
By Audioscan At Dorchester, Ontario, Canada
Technical certification or training (preferred)
· Create and maintain service bulletins and other knowledgebase articles
· Excellent customer service skills
technical certification or training (preferred)
Technical Support Specialist: 2 years (preferred)
· Provide technical customer support via phone/email/virtual
Desktop Support Specialist - Remote W/Travel
By Advotek Recruitment At Calgary, Alberta, Canada

Minimum Four Years Of Desktop Support Experience

(Remote) Technical Consultant Jobs
By Harris Computer At Canada
Possess strong analytical skills to understand requirements
Design and implement SmartWorks solutions to meet customer requirements
Provide consulting services based on knowledge of Smart Metering infrastructure and best practices on analysis of corresponding data
Provide the Project Manager with regular updates on progress, issues and ideas for resolution, and successes
Experience in the technical field (for example, Electric or Computer engineering, Computer Science) or a degree/diploma in the related field
5+ years of relevant work experience in software implementation
Technical Support Representative (Remote)
By Gatestone & Co. At Alberta, Canada
Employ time management and multi-tasking skills to maintain high service levels
Various other duties as needed*Required Skills, Experience & Qualifications*
Work from home (We will provide the necessary equipment)
Growth opportunities within the company and monthly performance incentives are offered
Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
Deliver exceptional customer experience while staying within our support scope guidelines
Technical Support Representative (Remote)
By Gatestone & Co. At Manitoba, Canada
Employ time management and multi-tasking skills to maintain high service levels
Various other duties as needed*Required Skills, Experience & Qualifications*
Work from home (We will provide the necessary equipment)
Growth opportunities within the company and monthly performance incentives are offered
Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
Deliver exceptional customer experience while staying within our support scope guidelines
Technical Support Specialist (530408) Jobs
By California State University, Office of the Chancellor At Chiasson Office, New Brunswick, Canada
Two years or more of Jamf mobile device management experience preferred.
Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.
Administrator and maintain mobile device management systems.
Experience in coordinating resource requirements.
Coordinate with other support staff and managers to resolve all support issues.
Apple Certified Support Professional certification.
Technical Support Specialist Jobs
By Acadian Seaplants At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
Technical Support Representative (Remote)
By Ryan At Chiasson Office, New Brunswick, Canada
The Company makes offers based on many factors, including qualifications and experience.
Experience with computer systems, programs, and customer service/help desk preferred.
Ability to plan, multi-task and manage time effectively.
Internal Candidates must have their direct managers approval and support of their respective Practice Line Leader.
Independent travel requirement: up to 10%.
This role can be located anywhere in the US.
Future Opportunities - (Bilingual - French) Customer Technical Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Technical Support Specialist Jobs
By Symplicity At Hamilton, Ontario, Canada
Work closely under the guidance and direction of our management team to learn Orbis systems and methods;
Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;
Be a resource in the expansion and updating of our knowledge base resources;
Manage communication with institutions to ensure system access and timely updates;
Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff;
Professional or co-op experience in software technical support;
Technical Support Specialist Jobs
By Omnivex Corporation At Vaughan, Ontario, Canada
Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
General knowledge of IT infrastructure
General knowledge of SQL databases
Monitor and respond to internal and external support inquiries via email, and telephone, and future channels.
Duplicate technical support issues in the lab
Participate in emergency after hours on-call support rotation

Are you looking for an exciting new challenge in the tech industry? We are looking for a Remote Technical Support Specialist to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent problem-solving skills, a passion for technology, and a commitment to customer service, then this could be the perfect job for you!

Overview A Remote Technical Support Specialist is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers understand how to use products and services. Detailed Job Description Remote Technical Support Specialists are responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot and resolve technical issues, provide technical advice, and help customers understand how to use products and services. They must also be able to provide customer service and support, answer customer inquiries, and provide technical support to customers. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of remote communication tools and technologies
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in providing remote technical support
• Experience in using remote communication tools and technologies
Job Responsibilities
• Provide technical assistance to customers over the phone, email, or other remote communication channels
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers understand how to use products and services
• Provide customer service and support
• Answer customer inquiries
• Provide technical support to customers