Client Support Specialist / Full Time (Remote)

We are seeking a highly motivated and enthusiastic Client Support Specialist to join our team. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a remote, entry-level position based in Canada.

Responsibilities:
• Serve as the primary point of contact for client inquiries and support requests via phone, email, and chat
• Troubleshoot and resolve client issues related to product functionality, billing, and other inquiries
• Document and track client inquiries and resolutions in our CRM system
• Collaborate with other departments to resolve client issues and ensure client satisfaction
• Provide product training and support to clients as needed
• Participate in client onboarding and implementation processes
• Contribute to the development of support materials and knowledge base articles

Qualifications:
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize in a fast-paced environment
• Ability to learn and adapt quickly to new technology and products
• Customer service experience is preferred but not required
• Knowledge of Salesforce or other CRM systems is a plus
• Fluency in French is a plus

Benefits:
• Competitive salary and benefits package
• Opportunity for growth and career development
• Work-life balance with flexible work arrangements
• Collaborative and inclusive work environment
• Access to training and development resources
• Employee wellness programs and resources

At our company, we pride ourselves on providing exceptional customer service and support to our clients. As a Client Support Specialist, you will play a crucial role in maintaining our reputation for excellence. We are committed to providing a supportive and inclusive work environment where all employees can thrive. If you are passionate about customer service and looking for a rewarding career opportunity, we encourage you to apply. We welcome candidates from diverse backgrounds and experiences to join our team.