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Remote Technical Support Specialist Jobs in Montréal, Quebec

Developer Support Specialist (Remote)
By Brex At Canada
Bachelor's degree in related field or equivalent work experience
Excellent problem solving, troubleshooting and debugging skills
Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person
Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
Experience working with REST or GraphQL API calls
Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools
Technical Support Agent - Remote
By FreeStart Consultancy At Canada
Experience: 3 years to less than 5 years
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work conditions and physical capabilities:
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
(Remote) Technical Consultant Jobs
By Harris Computer At Canada
Possess strong analytical skills to understand requirements
Design and implement SmartWorks solutions to meet customer requirements
Provide consulting services based on knowledge of Smart Metering infrastructure and best practices on analysis of corresponding data
Provide the Project Manager with regular updates on progress, issues and ideas for resolution, and successes
Experience in the technical field (for example, Electric or Computer engineering, Computer Science) or a degree/diploma in the related field
5+ years of relevant work experience in software implementation
Future Opportunities - (Bilingual - French) Customer Technical Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Dexis Regional Technical Specialist, Field Service (Canada - Remote)
By Envista Holdings Corporation At Canada
2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus.
Project Management – implement and manage projects and present reports defining project progress, and problems and solutions.
Territory development in conjunction with the Territory Sales Managers.
High focus on the customer relationships and presentation of service activities/service offerings
3+ years of advanced troubleshooting experience in a field environment
2+ years of experience in a customer facing role.
Product Support Specialist - Saas Trucking (Remote)
By Loginet Solutions inc At Canada
Experience utilizing remote-based software to provide technical support(mandatory within the last 5 years)
Provide customer's employees with product training (remotely or in-person) - 10-session software training program schedule provided
Be viewed by the customer as an industry expert on products and solutions offerings
Minimum 2 years relevant work experience in theIT / Transport customer servicefield(mandatory within the last 5 years)
In-depth knowledge of the intermodal transportation business is a strong asset
Excellent verbal and written communication skills
Technical Support Specialist Jobs
By IDENTOS Inc. At Canada
Experience with ITIL support processes; Service Requests, Change Management, Incident Management etc…
Track support requests/incidents and resolutions using help desk software (Jira Service Management)
Experience with AWS, Azure and GCP environments
Experience with Kubernetes and related tools (Helm, Kubectl)
Experience with Jenkins or other CI/CD platforms
Experience with monitoring tools such as Splunk, Log Analytics etc…
Remote Support Engineer - Supporting West Coast
By Integrated Security Technologies, Inc. At Canada
Provide remote preventative maintenance services for service contract holders. Examples include but are not limited to the following.
In depth experience with Windows operating systems.
Hands-on experience with virtualized environments (HyperV and/or VMWare)
Excellent communication skills both oral and written.
Triage incoming service calls with a goal of minimizing dispatches, where possible.
Work to diagnose and resolve hardware, software, and networking issues.
Technical Support Specialist Jobs
By Aptos Retail At Montreal, Quebec, Canada
Proactively look for ways to improve processes and the customer experience.
Bachelor’s Degree in a Computer Science or related technical field or equivalent experience
2+ years of experience problem solving and providing advanced support within fast-paced and
Experience working with and debugging web applications and/or services.
Excellent customer service, interpersonal, collaboration and communication skills. Possesses the
Experience with the Retail industry and application support (Merchandising) is must
Remote - Cable Technical Support
By Foundever At Montreal, Quebec, Canada

Go further with Foundever™. Are you ready to move your career forward? We are looking for technical customer support associates to join our team! At Foundever, you will find our call center jobs ...

Technical Support Specialist (Remote)
By Talentify.io At Canada
Experience using Google Sheets or Excel as a data management tool
Bachelor's degree in a related field or equivalent work experience
1+ years of relevant work and/or internship experience
Strong verbal and written communication skills
Ability to work remotely within the US with occasional travel for team retreats
Participating in the Service Model Innovation and Delivery team to coordinate and create actionable recommendations for partner practices
Technical Support Specialist (Remote Option) | Technical Support Specialist (Remote Option) | Spécialiste Du Support Technique (Option Télétravail)
By GoSecure At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field, and/or equivalent education/experience.
3+ years network engineering/system administration experience or equivalent support experience required.
Strong customer service and excellent verbal and written communication skills.
Thorough knowledge of TCP/IP and Internet protocols including WAN, routing, DNS, and HTTP.
Solid experience with network hardware including switches, hubs, routers, firewalls, and load balancers.
Previous administration experience with Exchange Server, DNS, LDAP, and strong hands-on system administration/network administration with Unix operating systems.
Customer Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Client Support Specialist (Remote)
By AuditBoard At Canada
Bachelor's degree or commensurate combination of education and experience
Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
1-3 years experience in a technical support function
Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
Self-starter with solid organizational and planning skills
(Remote) Technical Analyst Jobs
By Talentify.io At Canada
Proficiency in financial database management systems such as Excel and Microsoft Word
Use your Accounts Receivable skills to support a leading behavioral health organization
Associate's degree in Business Administration/Accounting or equivalent work experience
Accounts Receivable or related experience preferred, healthcare experience a plus
Knowledge of Medicaid, Health Choices, and other third-party billing processes
Familiarity with regulatory and compliance requirements and statutes
Technical Operations Associate- Remote
By Blueclip At Canada
• Ability to successfully manage multiple projects simultaneously
• Meet with team members to filter and disseminate information to bring to CEO’s attention
• Attend meetings to capture major takeaways and feedback for CEO
What we are looking for:
• Computer science or IT background, highly proficient and comfortable with technical tasks and concepts
• Advanced level of English
Claims Technical Specialist (Remote/Hybrid Within The Maritimes)
By Talentify.io At Canada
Coordinate and provide instruction and/or training of regulatory requirements for compliance
Mentor and develop team members through the sharing of knowledge and best practices
Coaching adjusters through large loss forms and proper presentation skills
Minimum of seven years Property and Casualty industry experience
Perform ongoing research and analysis of industry and competitive market trends to support process improvement
Liaise with the Executive Office, assisting with the development of rules, guidelines, manuals and forms
Technical Support Specialist / Tier 1 - Remote
By Talentify.io At Canada
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Medical, dental and vision benefits
Excellent verbal and written communication skills; proficient reading skills required
Prior customer service experience preferred
Generous PTO - be sure to ask about our new unlimited Vacation Policy
Product Support Specialist (Remote)
By Copper At Canada
2-4 years prior experience in customer or technical support
Excellent oral and written communication skills
Comprehensive benefits - health, dental, vision, paramedical, short/long term disability + life insurance (given from day 1)
Daily huddle with the Support team
Become well-versed in our CRM in order to assist customers and fellow coworkers when questions arise
Responding to individual customer/technical support issues and ensuring a timely response to all inquiries
Technical Support Team Lead - Remote - Montreal
By Aspire Software At Montreal, Quebec, Canada
Experience working with multiple Windows OS's; Windows 10, Windows Server 2012, Server2016 and Server2019, as well as working knowledge of Linux
MS SQL experience involving query execution, along with a working knowledge of database concepts
Ensure knowledge base is up-to-date and maintained
Computer Science, Math, or Engineering degree, and/or network experience/I.T. experience
Experience working with Windows applications
Experience with a ticket tracking system (preferably TeamSupport)

Are you looking for an exciting new challenge in the tech industry? We are looking for a Remote Technical Support Specialist to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent problem-solving skills, a passion for technology, and a commitment to customer service, then this could be the perfect job for you!

Overview A Remote Technical Support Specialist is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers understand how to use products and services. Detailed Job Description Remote Technical Support Specialists are responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot and resolve technical issues, provide technical advice, and help customers understand how to use products and services. They must also be able to provide customer service and support, answer customer inquiries, and provide technical support to customers. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of remote communication tools and technologies
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in providing remote technical support
• Experience in using remote communication tools and technologies
Job Responsibilities
• Provide technical assistance to customers over the phone, email, or other remote communication channels
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers understand how to use products and services
• Provide customer service and support
• Answer customer inquiries
• Provide technical support to customers