Global Technical Support Jobs

10+ years of management experiences with 5+ years of managing multicultural global team.

Stay current with the ongoing responsibilities of the respective Team Leads and all operational and infrastructure related initiatives and projects.

Excellent technical, critical thinking and problem-solving capabilities

Experience with global project delivery, including infrastructure and application support related.

Responsible for nurturing team bonding and team culture across sub-teams.

Act as a customer advocate internally to ensure Global Onsite Operation’s high service standards are consistently maintained

Ability to effectively communicate with peers and management.

Assume a mentoring role, providing guidance and knowledge transfer to fellow LP personnel.

10+ years of industry experience within sectors such as oil and gas, petrochemicals, or related fields.

Showcase five years of dedicated experience in addressing technical safety and fire prevention engineering matters.

Professional Engineering licensing/certification/registration in Fire Protection Engineering is highly desirable, as is an advanced degree.

Strong communication skills in English, both verbal and written.

Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.

Desktop software installation and troubleshooting for local and remote users

Keep peers and manager informed of trends, significant problems and delays.

Bachelor's Degree in in Business, Marketing or related field (or equivalent in relevant work experience) required

Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)

+ 3-6 years’ experience working within a Help Desk, Call Center or NOC environment

3+ years related work experience in aviation maintenance on Bombardier aircrafts.

Working knowledge of mechanical aircraft systems related to area of responsibility.

Instructional experience is an asset.

3 ans d'expérience mechanique requise dans la maintenance d’une platforme Bombarider.

Connaissances pratiques des systèmes d’aéronefs mécaniques liés à la zone de responsabilité.

Expérience d’instruction est un grand atout.

Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously, ensuring timely and successful implementation

Bachelor's degree in Business Administration, Management, or a related field. A master's degree is a plus

Lead a team of managers, providing guidance, coaching, and mentoring to drive professional growth and enhance team performance

Exceptional strategic thinking, problem-solving, and analytical skills, with the ability to translate data into actionable insights and strategies

Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels, both internally and externally

Knowledge of industry-leading customer support technologies and tools such as Amazon Connect and SalesForce Service Cloud is preferred

Working knowledge in data communications, UNIX SUN/Oracle as well as experience working in an IP network

Basic knowledge of the operation of fiber optic transport and/or switching equipment.

Problem solving experience with SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities

Basic knowledge of OTN and related technology

CE-A (Carrier Ethernet-Associate) and OC-A (Optical Communications-Associate) certifications.

Basic knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols and a general understanding of other switching/transport concepts.

Project Management mindset and familiarity with organizational tools and process.

Assist in standard internal communication processes and routines to help drive organizational consistency and branded experience.

7+ years of work experience in ticketing and support industry.

Skilled in Excel and comfort with large data sets and modelling

Excellent verbal and written skills.

Drive accountability and adoption of projects across the vertical teams as projects launch and mature.