Manager, Analytics & Insights [Td Bank]

Hours37.5Workplace ModelHybridPay Details

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department Overview

We are looking for top analytics talent to tackle data analysis challenges in the real world. The analytics services we deliver provides Wealth business stakeholders analytics and actionable insights to help drive meaningful business decisions and results.

The team provides a holistic Wealth lens for revenue growth, cost reduction, risk management, customer service, etc. The goal of the team is to develop framework and automation solutions to help build and deploy robust and high-performing analytics solutions through introducing best-practices.

Job Details

About This Role

Lead on the interpretation of complex business issues, generating multifaceted insights, identifying opportunities to drive business growth and value. This role will work in partnership with business leaders to present or generate appropriate insights including the delivery of supporting collateral and/or presentations.

Reporting to Senior Manager, Analytics & Insights, this role will help drive and support TD Direct Investing's client engagement initiatives in analytical, process development, and execution capacities. This role will primarily focus on providing data-driven insights to support various business initiatives.

Key Accountabilities

• Apply collaborative and strong stakeholder management approach to constructively influence and persuade stakeholders and partners where appropriate
• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)
• Act as an analytics & insights working lead/resource to others. Work closely with senior leadership on significant projects.
• Work closely with business partners to gain deep understanding of the business and relevant objectives in order to contribute to the strategic direction of respective business and/or the enterprise
• Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
• Escalate data/process related problems and communicate to relevant teams in a timely manner and make recommendations for resolution
• Work directly with the business teams to gather the demand for analytics and work with the analytics hub to fulfill the analytics demand
• Comfortable in operating in a dynamic, fast-paced, and sometimes ambiguous environment
• Serve as an authority on a given business domain and provide business expertise to place context around analytics discovery and inform recommendations
• Develops analysis to corroborate initial proof of concept
• Lead on the interpretation of complex business issues, generate multifaceted insights and identify opportunities to help drive business growth or address business/enterprise needs
• Present and communicate generated insights and recommended business actions to stakeholders/ business leaders in an easily digestible manner, leveraging tools/ techniques/ methods to produce a variety of visualizations/ presentations that fit the audience
• Work with business functions and analytics teams to transition business requirements to analytics requirements
• Collaborate with partners on business challenges and deliver fact-based analytical advice that aligns to strategy and drives shareholder value
• Act as the primary interface with business to bridge and translate business requirements to analytics and reporting needs for a given domain/business
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest
• Execute with excellence on key programs / plans and data requests accurately and within a timely manner
• Formulate relevant and meaningful data analysis through comprehensive data visualization tools, profiling tools, segmentation, as well as leveraging advanced modeling and analytics
• Provides thought leadership and/or industry knowledge for own area of expertise

Job RequirementsJOB REQUIREMENTS

• Knowledge of the wealth management industry in Canada and/or the US, ideally with familiarity or hands-on experience with self-directed investing platforms
• Develop and execute marketing campaign analysis, measuring performance and recommending improvements for targeted customer segments.
• Collaborate with cross-functional teams to understand business objectives and translate them into analytical initiatives.
• Lead team to migrate data marts to cloud environment, work closely with data engineering teams to sustainably continue and optimize the analytics work after migration.
• Design and implement AB testing strategies to optimize customer engagement and conversion rates across digital channels.
• Utilize causal modeling techniques to identify key drivers and factors impacting business outcomes, providing actionable recommendations to stakeholders.
• Lead a team of analysts to extract, analyze, and interpret data from various sources to provide valuable insights for the wealth division.
• Stay up-to-date with industry trends and best practices, ensuring the organization remains at the forefront of analytics and data driven decision-making.

Experience & Education

• Proven experience in the banking industry, with a focus on analytics, data analysis, or modeling.
• Ability to thrive in a fast-paced, collaborative environment and adapt to changing business needs.
• Strong expertise in AB testing methodologies and their practical application in optimizing customer experiences.
• Demonstrated experience in designing and evaluating marketing campaigns using data-driven insights.
• Solid programming skills in languages like Python, R, or SQL for data manipulation and analysis.
• 5+ years relevant experience
• Bachelor's or Master's degree in Statistics, Mathematics, Economics, Computer Science, or related fields.
• Excellent communication skills, with the ability to effectively present complex analytics findings to non-technical stakeholders.

Additional Information #BusinessInsightsCompany OverviewOur Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

InclusivenessOur Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We're Helping Make An Impact In Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!