Consumer Insights And Analytics Manager Jobs

Review future state of customer experience via the contact centres, providing recommendations for change and proactively supporting continuous improvement initiatives

Excellent communication skills both verbal and written; ability to work effectively and quickly with excellent attention to detail and accuracy

Manager, Contact Centres & Consumer Support

Effective and collaborative team player, willing to support colleagues to ensure the meeting of team objectives

Job functions Include but are not limited to:

Expert-level proficiency in Excel, Power BI, SQL, database management, data modeling, and database structures; experience with Smartsheet and SSRS/PBI Report Builder

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

Produce executive-level reporting gleaning insights and telling a compelling post-launch product story through data

Bring analytics/BI best practices for reporting and data infrastructure for Global Quality

Support in expanding PVOG internationally and collaborate with internal stakeholders on execution

5+ years of data analytics, data modeling, and reporting, preferable in a retail or supply chain environment

Experience in project management: managing multiple projects simultaneously, management of complex projects

Drive strong cross-functional stakeholder communication to promote brand-level knowledge sharing and integration of key learnings

Strong analytical, problem-solving and quantitative skills

Experience with primary market research tools and techniques, secondary data analysis, competitive intelligence, and forecasting methodologies

Articulate and able to convert knowledge and data into language which has meaning for multiple audiences

Strong learning agility able to rapidly study, analyze, understand and be effective in new situations and manage new business problems

Strong analytical skills, using multiple data sources. A statistical qualification is not required, but comfort with data analysis is needed

Continuously providing formal and informal training opportunities + coaching & mentorship from your direct manager and others

Domestic Relocation Benefits to support your home finding trip and moving of personal belongings (>60km from the work location where applicable)

Employee Education Plan and P&G Personal Development

Comprehensive Parental and Adoption Leave, with supplemental top-up pay benefit

0-5 years of relevant experience

Knowledge of the wealth management industry in Canada and/or the US, ideally with familiarity or hands-on experience with self-directed investing platforms

Apply collaborative and strong stakeholder management approach to constructively influence and persuade stakeholders and partners where appropriate

Work with business functions and analytics teams to transition business requirements to analytics requirements

Provides thought leadership and/or industry knowledge for own area of expertise

Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)

Proven experience in the banking industry, with a focus on analytics, data analysis, or modeling.

Manage the relationship with agencies and ensure high-quality deliverables.

Industry insights and knowledge with the marketing team to drive continuous improvement.

Proven experience in marketing analytics, data analysis, and generating customer insights.

Experience working with external research agencies and managing agency relationships.

Excellent analytical and problem-solving skills.

Strong communication and collaboration skills to work effectively with cross-functional teams and external agencies.

Assess the competitive landscape and gather industry knowledge to drive insights for the Customer Experience and Marketing teams

Provide mentoring, training, development and performance management to team members to help each contributor evolve in their roles

Contribute to the business intelligence body of knowledge, including process diagrams and business continuity plans

A minimum of 5 years experience in analytics with a focus on driving business impact

Experience developing customer segmentation models

Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset

Implement and manage governance, reporting, and action-planning framework for Indigo’s Customer Experience Management program

Strong project management capability, ideally including experience building new CRM data environments

Work Experience / Education / Certifications

Build Indigo’s Data Science practice, to drive predictive analytics, product recommendations and price management

Create an environment where technical skills can be shared among team members

10+ years of demonstrated experience in advanced analytics, data science, data-driven marketing, digital analytics, preferably in retail or consumer goods

Wealth management industry experience is an asset

Build and manage relationships with partners and stakeholders to develop, prioritize, and champion Advice reporting requirements

Experience with requirements analysis is an asset

Effectively manage stakeholder expectations related to project time and scope of deliverables

Partner across PWM and FP business leads to develop requirements and strategy for scorecards and dashboards

Skill in using analytical software tools, data analysis methods and reporting techniques

Project management - has demonstrable experience of successfully delivering data and digital change initiatives.

Brings excellent communication, facilitation and influencing skills.

Strong interpersonal skills, with the ability to influence and communicate at all levels of the organization.

Excellent written and verbal communication skills in English, with ability to adapt communication styles to suit the audience and messaging.

Experience of promoting and developing a high-performance culture, recruiting, and leading high performing teams.

Experience collaborating across multiple partner groups, communicating with diverse audiences, and balancing dynamic priorities.

WHY WORK AT HOMEEQUITY BANK?

Support Marketing and Customer Experience group in planning, analyzing, and reporting on ongoing performance, KPIs, projects and initiatives

Strong ability to anticipate requirements, uncover areas for improvement, and develop and implement solutions

Bachelor’s degree in Statistics, Data Science, Business, Finance or related field (MBA preferred)

Related work experience in a data analytics role

Experience working with Sales or Marketing team is a plus

Skilled and experienced researcher who knows how to devise and prioritize a consumer learning plan

Manage external research partners and vendor relationships to ensure the timely and effective delivery of research

Manage small-scale projects from start to finish with the support of the Director

2+ years of relevant experience

Demonstrated consumer research experience, preferably within a research organization

Experience with the retail industry an asset

Experience, Qualifications, and Educational Requirements:

Excellent project management, facilitation, and communication skills.

Strong communication and presentation skills: Skilled presentation creator to convey insights supported by data.

Key responsibilities include, but are not limited to:

Provide regular and timely updates to the business regarding insights into consumer/shopper/category and overall trends.

Research competitor and market trends that identifies competitor strategies, strengths, and weaknesses.

Entry-level position, suitable for candidates with limited professional experience.

Possess a valid passport and a G-class driver's license (Canada or United States-issued).

Tech-savvy with proficiency in G-Suite (Google Forms, Docs, etc.).

Familiarity with Microsoft Word and Excel.

Ability to travel domestically up to 85% of the time.

3-5 years of experience in a similar role working with consumer insights and retailer analytics

Strong analytical skills, as you will need to interpret large amounts of data and determine patterns and trends

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team

Define a consumer insights strategy and build the infrastructure for the systematic delivery of actionable insights

Establish a deep understanding of the business, its data, and patterns to become a key thought partner

Design and implement research projects to validate new product concepts and features, messaging, consumer journey understanding, and brand health tracking

Expected to function independently by combining business knowledge and technical expertise to recommend, develop and implement data, reporting and analytics solutions.

Bachelor / Master’s degree in a Finance/data science/analytics discipline.

5+ years of progressive experience in data and analytics field, or sales background in Corporate Investment Banking, Global Capital Markets.

Excellent leadership skills in driving senior leaders to consensus and managing complex teams.

Working knowledge of Salesforce and BI tools like Tableau and PowerBI would be a strong asset.

Be a champion of change in Global Banking and Markets, for helping to evolve the data and analytics driven culture.

Drive project management efforts, determining critical milestones, and reporting progress in a timely manner

High-level proficiency with Microsoft Office applications; advanced skills in PowerPoint and Excel, with an ability to manage complex datasets.

Innate curiosity and critical thinking skills, with the ability to turn data into key insights that guide practical, strategic recommendations.

Superior interpersonal skills – must be able to work with a diverse group of internal and external partners.

Familiarity / experience with quantitative analysis.

Experience with syndicated research tools (e.g. Nielsen, Vividata, Scarborough, Global Web Index) is preferred.

Detail-orientated with solid organizational and time management skills

The ideal candidate will possess the following skills and qualifications:

Works with your manager on the development, execution and evaluation of custom research projects and analysis of syndicated studies

Works with manager to present/communicate results to business partners

1-2 years experience in a consumer insights position, from the client or supplier side (client-side experience is an asset)

Solid business acumen and communication skills, both written and verbal

Expert-level proficiency in Excel, Power BI, SQL, database management, data modeling, and database structures; experience with Smartsheet and SSRS/PBI Report Builder

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

Produce executive-level reporting gleaning insights and telling a compelling post-launch product story through data

Bring analytics/BI best practices for reporting and data infrastructure for Global Quality

Support in expanding PVOG internationally and collaborate with internal stakeholders on execution

5+ years of data analytics, data modelling, and reporting, preferable in a retail or supply chain environment

Knowledge of Canadian automotive dealership operations and dealer contact experience considered an asset

Excellent analytical, communication, prioritization, and organizational skills

Demonstrates superior computer skills, including MS Excel, MS Word, MS PowerPoint

The ideal candidate should have at least 5 years of relevant experience

High level of decision making and judgement skills

Ability to effectively prioritize work and efficiently manage a heavy workload