Business Insights & Analytics Manager

Do you want to play an important role in growing a brand that keeps customers safe, connected, and ready for the road ahead? Do you want to be part of a team of problem solvers, helping to solve complex issues while navigating new paths forward to grow the business?
We are looking for a Business Insights & Analytics Manager to help manage OnStar Canada’s Business Performance through reporting, data analysis, and tactical consulting. As part of the Business Operations & Performance team, you’ll play a key role in shaping OnStar’s multi-year strategy, developing and leading strategic & innovative initiatives, providing meaningful data-driven insights, and thought leadership for the OnStar Canada Leadership Team.
About OnStar:
Are you an Analytical Thinker who has passion for Innovation & Technology? Do you want to play a integral role in developing strategies that deliver revenue and subscription growth for an evolving brand?
The Business Insights & Analytics Manager plays a key role in driving the success of OnStar and Connected Vehicle Subscription Services.
At General Motors (GM), our OnStar team is a team that lives within Innovation. Our Vision is to Empower our Customers and our Employees, keep it Simple, Earn Trust and lead our industry into the future.
Key Responsibilities:

• Develop data strategy and models to report periodic performance insights on new and emerging business opportunities
• Compliance with all processes and training required by GM Canada
• Support the team by maintaining a strong understanding of OnStar Canada performance, leveraging data to answer business questions, solve business challenges, identify trends, opportunities, solutions, and actions to drive subscription volume and address enterprise needs
• Provide a regular cadence of necessary performance reports and scorecards in support of the OnStar Dealer Field Team
• Participate on special projects as required
• Become the data Subject Matter Expert (SME) for OnStar Canada
• Responsible for the development and support of the delivery of the OnStar & SXM Monthly Operating Review (MOR) and Analysis
• Produce and prepare specialized reporting packages, dashboards and scorecards for business and leadership presentations, selecting the appropriate approach based on the audience
• Work cross-functionally with various stakeholders (both Canada and US) to understand the current state of the business and provide data insights and analysis on ad-hoc initiatives and business focus areas, including new business opportunities, executive dealer engagements, business deep dives, and strategy development exercises
• Generate comprehensive fact-based insights to support thorough business decision making
• Maintain expert knowledge of main data sources for the OnStar business unit and effectively utilize these sources for reporting purposes (i.e., PowerBI, Cognos, etc.)

Required Skills

• An analytical, systematic thinker, with excellent data skills, a creative problem solver, and the ability to synthesize and communicate findings to senior executives
• Demonstrates superior computer skills, including MS Excel, MS Word, MS PowerPoint
• Ability to work effectively with others, building effective relationships with key team members
• Familiarity with PowerBI considered an asset
• Excellent analytical, communication, prioritization, and organizational skills
• Ability to work in a fast-pace high-pressure environment with a reliable, self-motivating, and self-disciplining manner
• Ability to tailor and present the message and delivery based on the intended audience

Additional
Education & Experience:

• Bilingual (English & French) considered an asset
• The ideal candidate should have at least 5 years of relevant experience
• Undergraduate degree in Business, Math, Computer Science, Engineering or a related discipline
• Knowledge of Canadian automotive dealership operations and dealer contact experience considered an asset

Sought Competencies:

• Can deal with Ambiguity
• Drive for Results – support the growth of sales & revenue
• Personal Accountability – It’s on me to get it done!
• Intellectual Capacity – ability to deal with detail and complexity; as well as simplify for others
• Engages others effectively - especially those without a reporting relationship
• Ability to effectively prioritize work and efficiently manage a heavy workload
• High level of decision making and judgement skills

Compensation and Benefits:

• GM’s Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.
• GM’s comprehensive compensation and benefits plan is carefully designed and thoroughly benchmarked against the companies that we compete for talent in the local market.

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

• Life insurance plans to cover you and your family.
• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
• Tuition Assistance and Employee Assistance Program.
• GM Vehicle Purchase Plan for you, your family and friends.
• Healthcare, dental and vision benefits including health care spending account and wellness incentive.
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values.
• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statement
Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.