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(Can) Analyst, Kpi And Analytics

Company

Walmart Canada
Address Mississauga, Ontario, Canada
Employment type FULL_TIME
Salary
Category Retail Groceries,Manufacturing,Retail
Expires 2023-06-18
Posted at 1 year ago
Job Description
Position Summary...The Analyst, KPI and Analytics will drive end-to-end Biz Ops and KPIs for WFS and solve operational challenges on a day-to-day basis. The person will also be responsible for the complete Tech issue charter, solving issues on a day-to-day basis and coordinating with Product for hotfixes and long-term fixes. This role will play a big role in driving metrics for customers and sellers, as well as, operational excellence, which will be crucial in ramping up sellers and business.
What You'll Do...
  • Collaborate with FC to solve issues related to Inbounding POs and improving visibility such as Unshipped orders, Data sync issues and Backorders.
  • Work with Returns and Customer Experience (CX) teams to solve escalations on priority and improve experience for the customer and seller.
  • Drive operational rigor on a day-to-day basis such as reviewing OOS items, Cancelation, and Documenting SOPs and improving processes.
  • Drive action items from Weekly huddle by working with cross-functional teams of relevant stakeholders.
  • Create actionable analytical reports/ dashboards by working with Data Analytics teams that enable decision making.
  • Coordinate with the Product and Seller Support team on a daily basis to identify and solve tech issues within the aligned SLA and reduce incoming escalation tickets.
  • Own the complete Tech issues charter end-to-end.
  • Continuously evaluate our features against US WFS with respect to Reporting and Data.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada
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