Junior Analyst, Customer Reporting And Data Analytics

Who We Are

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for!

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

Position Summary

The Analyst, Customer Reporting and Data Analytics will work to improve efficiency and productivity across our operations reporting, by focusing on the creation of customer reports, data analytics and process improvement. The majority of the work focuses on the creation and delivery of customer reports. The person in this role will be integral in producing consistent, timely and accurate reports to support customer retention and market differentiation, while actively contributing on the development of our internal processes!

Who You'll Work With

Along with their Manager, the person in this position will work directly with members of different business units within the organization. This includes but is not limited to the following departments:

• Product
• Sales (Account Management, Business Development)
• HWS teams – Assessments, Occupational Health, Disability Management, Healthy Support Solutions
• Marketing

What you'll be doing:

• Develop and maintenance of our reporting systems, report templates, dashboards and performance metrics support that support key business decisions within Excel and various BI tools
• Clean data and contribute to the delivery of high data quality
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.
• Tracking requests submitted, prioritization, approval, etc.
• Use analysis techniques to produce reports and outline data
• Optimize processes for data intake, validation, visualization and communication deliverables
• Ensure quality controls that have been implemented are met and up to departmental standards
• Analyze and visualize data in areas such as clinical outcomes and client experience, summarizing data into useful insights
• Ensure accuracy of data and deliverables of reporting
• Consistently approach work with the goal of increasing efficiency, looking for opportunities to redesign and improve processes
• Timely and consistent delivery of reports and insights that analyze business functions and key operations and performance metrics

What you need to be successful:

• SQL skills, ability to perform effective querying involving multiple tables and subqueries an asset.
• Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
• University or College degree in health sciences, psychology, business or analytics
• Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.
• Strong problem solving, quantitative and analytical skills
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.
• Previous experience in data analytics and customer reporting
• Proficient in Microsoft Office suite, particularly PowerPoint and Excel (familiarity with pivot tables, formulas, charts, graphs, etc.), and previous experience working with and manipulating data
• Excellent collaboration, verbal and written communication skills, able to tailor your message to the audience – specifically able to translate data into clear stories

We thank everyone who is interested in our role. Only qualified candidates will be directly contacted for this position.

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

CloudMD is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email [email protected].

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.