Gucci High End Specialist, Canada – East Coast

Summary
The GUCCI High End Specialist will be responsible for supporting the growth and development of the Company’s High End Customized program. Position responsibilities include building and strengthening high end customization awareness in the market, acquiring new clients, expanding store team's knowledge base of the high end customization products and programs by carrying out specific training initiatives. The GUCCI High End Specialist will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Key Accountabilities
Team

• Support the development of strategies, identify business opportunities and the execution of key events, all while managing the operational efficiencies and processes;

• Develop and drive daily client relationships in high end customization to exceed store financial goals and personal KPIs;
• Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
• Be the expert in all areas of the High End Customized program. Communicate pertinent information to your teams through daily, weekly or quarterly touch base and training sessions;

Client

• Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met;
• Lead the execution of clienteling activities, developing actions to reach clear goals and KPIs;
• Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;
• Strong grasp on KPI’s and ability to strategize when performance standards are not met;
• Travel within your market for individual one to one or group high end customization events.
• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;
• Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
• Manage and resolve customer issues, delighting and retaining the client relationship.
• Fully support and align with all key business initiatives and new product launches;
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;

Product

• Compile and share product feedback and market needs with the Customization and Special Projects Director;
• Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
• Utilize digital platforms to support store and online product sales.
• Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business;

Operations

• Monitor orders and have accountability for any aspects of the high end customization processes from start to finish
• Build strong partnerships with members of the cross-functional teams such as Store Directors, Operations & Logistics, Visual Merchandising, Buyers, Marketing and Communication, Consumer Management and Worldwide Merchandising to ensure a highly collaborative environment and quick decision making;

Job Requirements

• Industry awareness and strong business acumen.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Strong verbal and written communication skills and excellent organizational skills.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Minimum of 1 year of sales management experience in retail, luxury retail, or service related industry.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.
• Bachelor’s Degree in a related field is preferred.
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
• Passion for the Fashion Industry.

Key Behaviors:
Explore
Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver
Accountable Achiever

• Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect
Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness

Build
Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Core Competencies

• Relationship builder
• Leading by example
• Developing/coaching others
• Entrepreneurial spirit
• Sales and Client focused
• Effective communicator

Work authorization:

• Qualified candidates must have the proper work authorization to work in Canada

EOE M/D/F/V
Job Type
Regular
Start Date
2023-08-31
Schedule
Full time
Organization
G Boutiques Inc.