Operations Supervisor - Fashion Retail (Toronto)

Summary:

The Operations Supervisor role at our Toronto location will be responsible for overseeing all back of house activity to company standard in Alexander Wang retail locations. The role is directly responsible for stockroom organization, training and coaching of all back of house associates/activities. In addition, the Operations Supervisor will play a key role in executing new company operational initiatives. *This is a new store, projected opening August 2023*

Key Objectives

• Responsible for all stock processes in store including but limited to: warehouse receiving, transfers, discrepancy reporting, BOH stock standards, adjustments reporting, cycle count and physical inventory
• Oversee daily omnichannel fulfillment processes and inventory availability, ensuring the optimal client experience
• Owner of BOH organization and supplies management

Responsibilities include but are not limited to:

Stock

• Processing all incoming transfers with a high degree of detail and urgency, ensuring inventory accuracy and timely reporting of any receiving discrepancies
• Reporting any needed store inventory stock adjustments including damages, shoplifting, or corporate requests to the Director of Global Operations in timely manner
• Executing consolidations or store to store transfers expediently with high degree of accuracy, including returns to warehouse or transfer requests to other locations
• Planning and leading annual inventory and maintaining inventory integrity with activities including but not limited to monthly cycle counts, style swaps, department cycle counts, SKU inspection reports, etc.
• Overseeing and confirming all incoming and outgoing packages including BOH organization and tracking communication to sales team for clients
• Partnering closely with Director of Global Operations on all components of allocation, inventory accuracy, and operational processes
• Proactively communicating low stock of best-seller styles and assisting with special reserves/orders for clients with management
• Pulling received new receipts for VM display

Omnichannel process

• Ensuring the organization of all omni-process areas are always organized and stocked with any required supplies
• Ensuring all store team members are trained on any omni-fulfilment process requiring store intervention including but not limited to: Find in Store, digital marketplace selling, BOPIS, BOSFS, BISSFW
• Participating in and executing new omnichannel initiatives including new service rollouts or process changes
• Always ensuring the highest degree of accuracy for product availability to offer best client experience

BOH Organizational and Supplies Management

• Ensure stockroom organization to maximize the store productivity, ease of sale and minimize damage to product due to improper storage/handling
• Maintain repair log and partner closely with relevant Corporate teams as needed to ensure customer and in store repairs are handled in a timely manner
• Manage and maintain clear and labeled BOH areas including but not limited to live inventory, client owned goods, inbound/outbound packages, damages, repairs, dry-cleaning and holds
• Maintain and control all store supplies and packaging ensuring location is never out or over stocked in necessary office, selling and cleaning supplies

Team Supervisor

• Supporting floor coverage when necessary and ensuring the highest level of client service
• Participating in and occasionally leading daily store meetings related to standards or policy/process updates or general compliance
• Maintaining loss prevention standards through awareness and adherence to store policies and maintain Loss Prevention Log
• In collaboration with the store management and as a key holder, being responsible for supporting the selling team, ensuring efficient and fast replenishment of merchandise on the selling floor and shortening the waiting time of the clients
• Being competent in cash procedures and providing support in opening/ closing of the store as a key holder

Qualifications/Skills

• Degree in relevant field of study
• Flexible and adaptable
• Strong attention to detail
• Able to navigate Microsoft Word and Excel
• Excellent time & attendance record
• Excellent written and verbal communication skills
• At least 1-3 years of stock and/or operations experience
• Strong organizational skills
• Experience managing a support team (1-3 people)
• Knowledgeable on operational standards

We are an Equal Opportunity Employer M/D/F/V