Manager, Sales – Toronto Fc

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

The Manager, Sales on the Toronto FC vertical is responsible for leading all functions related to ticket sales. Leading a team of Account Managers/Account Executives, and Assistant Manger. The successful candidate will be responsible for generating revenue through the sale of full season memberships, partials, and single game tickets. Candidates must have a passion to support the growth of football in Toronto and beyond. This individual’s energy is infectious and possesses a positive outlook and sheer determination to achieve what others only dream about. The individual is a proactive, goal-oriented professional with a positive track record of sales success and the ability to encourage, mentor and develop a growing sales team.

Responsibilities:

• Lead prospecting calls and sales presentations to customers as necessary and as a developmental opportunity for your team
• Build quarterly and annual business plans that strategically guide day-to-day ticket sales efforts for the team including inventory management, pricing, and prospect pipeline management
• As required, generate new revenue as an individual contributor by selling season tickets and partial plans
• Inspire and champion an environment of equity where the team feels safe to be themselves, valued for their contributions, and can do their best work while having fun
• Lead existing business and build innovative programs to drive new business and expand our football audience
• Implement new strategies and techniques based on industry standard methodologies, research, and data
• Design and lead all aspects of CRM reporting protocols within Salesforce to evaluate team/individual performance
• Support sales reps in effort to achieve targets, continuously supervising efficiency levels and assess their performance on a quarterly basis
• Collaborate with the marketing team to achieve single ticket revenue objectives, production of ticket sales content and the creation of marketing collateral and material (i.e. Season ticket templates/fliers, brochures, etc.)
• Work in conjunction with the membership team to support overarching football vertical ticketing objectives
• Establish individual and work collaboratively within internal business partners on annual Toronto FC ticket sales objectives
• Mentor and encourage a team of sales professionals to grow the Toronto FC ticket sales business to achieve annual revenue and expense targets
• Strategically align and work collaboratively with other commercial departments to create cross-selling opportunities and programs

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Not a requirement but a benefit:
• Outstanding teammate and ability to thrive in a fast paced, ambitious environment where quality, innovation and customer service is essential to organizational success
• Strong database within sports and/or entertainment
• Flexibility to work non-traditional hours and game nights as required
• Knowledge of ticket sales/marketing standard processes and industry best practices
• Expertise in the interpretation and presentation of sales results to a wide range of audiences
• Knowledge of the ticketing system operations (Archtics)
• Ability to coach/lead/inspire people authentically and customized to their unique needs and perspectives. You are flexible with different ideas and embrace team candor to create an inclusive culture with high engagement
• Experience working in Salesforce with the capability to lead and drive consistent usage of the CRM system with adherence to the sales process
• An innovative and enthusiastic leader who inspires to grow the game of soccer in Canada
• Superior written and oral communication skills and the ability to work with multiple collaborators to prioritize tasks and projects efficiently
• Solid campaign management experience and organizational skills including the ability to set and drive requirements through peers across multiple functional areas
• Systematic, self-motivated, and detail oriented with demonstrated creativity in problem solving and innovation
• Proven record of accomplishment in people development, coaching and culture building. You are proud of the development of people and culture and can demonstrate success in this area

Additional Information

Apply by: August 11, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.