Selling Supervisor (Toronto) Jobs

Summary:

The Selling Supervisor role at our Toronto location is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all sales components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with passion and purposeful action, to positively impact both the financial results as well as the overall client experience of the store. *This is a new store, projected opening August 2023*

Key Objective

Act as brand ambassador consistently sharing and embodying the aesthetics of Alexander Wang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.

Responsibilities include but are not limited to:

• Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoY
• Able to learn and adhere to operational processes
• Able to manage client experience expectations, ensuring brand’s goals are met for every client interaction
• Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Stock Supervisor when interacting with merchandise
• Execute daily opening and closing responsibilities including POS and cash drawer closings, etc.
• Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
• Support visual floor moves and maintain visual standards as needed
• Ability to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately
• Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
• Serve as a role model to Store Support Associates, always embodying exceptional standards and ensuring a professional work environment and consistent client experience
• Able to communicate with corporate partners in relation to the specific area of business assigned, and assist store management with coordinating training, providing information/updates, and host team meetings as the subject expert in the store

Qualifications/Skills

• Strong organizational skills
• 1-3 years of experience in sales or customer service
• Excellent communication skills
• Genuine curiosity to build long term relationship with clients
• Excellent storyteller
• Bachelor’s or relevant degree preferred
• Knowledgeable on trends and adept with styling
• Able to navigate Microsoft Word and Excel
• 1-3 years of managerial or supervisor experience
• Proficiency in a second language other than English is a plus

We are an Equal Opportunity Employer M/D/F/V